PEGAPCBA84V1 Online Practice Questions and Answers

DRAG DROP

Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Select and Place:

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.

Select the case type relationship that satisfies the requirement.

A. Configure checkout request as a child case of hotel review.

B. Configure hotel review as a child case of the checkout request.

C. Configure hotel review as a parallel process to the checkout request.

D. Configure both checkout request and hotel review as top-level cases.

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the

passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

B. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

D. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?

A. Decimal

B. Picklist

C. Currency

D. Integer

Consider the following user story:

As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.

Which two questions help you define the fields for the user view? (Choose Two)

A. Will field information about the operator be stored in an external database?

B. How do the fields for the operator need to be displayed?

C. Do the fields about the operator need to be displayed in multiple languages?

D. What fields does the account owner need to see to add an operator?

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days. To meet this requirement, you must set the____________. in the service level to five days.

A. deadline

B. priority

C. urgency

D. goal

Select the use case that requires an integration by using robotic process automation (RPA).

A. An online ordering application submits credit card information to a payment processor through a web service.

B. An order management application updates a customer profile in a legacy system that lacks an exposed API.

C. A drug trial management application submits trial data to a protected system through a secure connection.

D. A service management application lists paint options sourced from a Pega Platform data object.

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

A. Route to a work group based on the location.

B. Route the request to a manager who assigns the agent.

C. Route requests to a skilled work group.

D. Route to a skilled member of a work group.

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

The customer service agent may request additional information from the customer.

The merchant is notified and given 15 days to dispute the fraud claim.

A. Option A

B. Option B

C. Option C

D. Option D