PEGAPCBA84V1 Online Practice Questions and Answers

DRAG DROP

From the left, drag each report into the corresponding report type on the right.

Select and Place:

DRAG DROP

A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing. Select each description on the left and drag it to the appropriate Three Pillars element on the right.

Select and Place:

A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.

Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

A. A view that presents the order status and delivery date details

B. A view where the customer can enter their order number

C. A view that presents the order status, delivery date details, and a map with the path the package has traveled

D. A view that updates with order status and delivery date details when the customer enters the order number

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A. Make credit check a spin-off case of credit card request.

B. Make credit card request a child case of credit check.

C. Make both loan request and credit check top cases.

D. Make credit check a child case of credit card request.

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A. Assign a new insurance claim to a case worker to process.

B. Phone a customer for additional information about the case.

C. Fax a new insurance claim to the auto repair shop.

D. Text the customer with status changes in an insurance claim.

In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

A. Set the goal to be the required response time based on policy and send notifications to both parties.

B. Set the deadline to be the required response time based on policy and send notifications to both parties.

C. Set the deadline to be the desired response time based on policy and sends notifications to both parties.

D. Set the goal to be the desired response time based on policy and send notifications to both parties.

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

A. Add the analyst to both the Author role and the Case Manager channel interface.

B. Update the Author role to include the required analyst reports.

C. Add the analyst to the Manager role.

D. Create a new Analyst role with the required access.

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Add an Item Retention alternate stage and define a process for retention of item.

B. Add a decision in the Item Return process to change the stage when a return is not necessary.

C. Add a condition to skip the Item Return stage when a return is not necessary.

D. Replace the Wait step in the Item Return stage with a Change Stage step.

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly. How do you satisfy this requirement?

A. Configure a calculation for the total cost held.

B. Configure a validate condition for the total cost field.

C. Configure a field group list for all the room types.

D. Configure a when condition for the total cost field.