PEGACSA72V1 Online Practice Questions and Answers

Match each service record type to the correct role in processing an incoming request.

Select and Place:

Before a member is admitted to a hospital, a health care organization reviews authorization requests for insurance coverage. An intake operator performs the Review Authorization Request assignment to determine if the member qualifies for

coverage.

If the member qualifies for coverage, the case advances to the Review Treatment assignment for review by a physician. When the case arrives in the physician's worklist, the system automatically sends the physician an email.

If the member is denied coverage, the system resolves the request. The system also automatically sends two types of correspondence to the member: a letter and an email notification.

How would you configure the process so that the system automatically sends an email to the physician when the case arrives at the physician's worklist?

A. Add an SLA to the Review Treatment assignment that includes an escalation notification.

B. Add a notification to the Review Authorization Request assignment.

C. Add a notification to the Review Treatment assignment.

D. Add a SendCorrespondence local action to the Review Authorization Request assignment.

In an application, three email addresses (work, home, and other) can be captured for a customer. You use .Email (work) to refer to the work email address. What type of property is used to capture the email addresses?

A. Page

B. Value group

C. Value list

D. Page group

An application allows bank customers to apply for a credit card. During the process of applying for the credit card, customers can elect to transfer a balance to the card. The bank currency offers three balance transfer options for customers applying for a new credit card:

1.

0 percent interest for 6 months.

2.

2.9 percent interest for 12 months.

3.

3.9 percent interest for 24 months.

The bank requires that customers first elect whether to transfer a balance. If customers elect to transfer a balance, they must select one of the three options.

Which control allows you to display all the balance transfer offers on the form, but only allows the customer to select one offer?

A. Radio buttons

B. Check box

C. Picklist

D. Text area

In an insurance claims application, you want to capture miscellaneous inventory items, as displayed in the screen below.

A miscellaneous item has a name and value, and is defined as a data type. You want to store the data entered in a property called .Items. Which property type should .Items be?

A. Single Value

B. Value List

C. Page List

D. Page

You want to create a data page with a list of available shipping options. The shipping options are stored in a database table mapped in the application. Which source option would you select for the data page?

A. Lookup

B. Report definition

C. Data transform

D. Service

On an Account Management form, you need to add a link control for changing the mailing address. When users click the link, the application runs a ChangeAddress flow in a modal dialog. How do you implement this requirement?

A. Configure the edit mode of the link to display the flow UI in a modal dialog.

B. Configure an action set on the link to launch the flow in a modal dialog.

C. Configure a visible when condition on the link to display the flow in a modal dialog.

D. Configure the flow to render its UI in a modal dialog instead of a section.

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.

How would you design the report definition to support this requirement?

A. Select Count in the Summarize column for Create Date.

B. Make that Create Date the first column in the report.

C. Select Highest to Lowest sort type for Create Date.

D. Add a filter condition where Create Date is greater than the current date.

On a service level, the passed deadline interval is measured from __________________________.

A. When a user begins the assignment.

B. When the assignment is ready for a user.

C. The end of the deadline interval.

D. The end of the goal interval.

You need to copy data from a page with customer data to a page used for a credit payment. Most of the properties can be mapped as-is, but the first and last names must be concatenated into a full name. Which rule type would you use to copy the content?

A. Data page

B. Data transform

C. Declare expression

D. Function