OMNISTUDIO-CONSULTANT Online Practice Questions and Answers

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360? view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

A. Actions

B. Custom Styles

C. Menu elements

D. Datatables

E. Newport Design System

A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.

Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers

A. Datatable

B. Flyouts

C. States

D. Repeat Block

In which two scenarios should a DataRaptor be used? Choose 2 answers A. To retrieve an account and Its related contacts

B. To retrieve today's financial news

C. To send an SMS alert to the user when a process completes

D. To merge the city and state fields into a single field

A business needs a 360?view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.

What FlexCard feature should the consultant recommend to address this issue?

A. Zones

B. States

C. Actions

D. Flyouts

A business wants to create a FlexCard for mobile plans to add to their Customer 360?console application. The FlexCard needs to include the following actions:

Start a process to retrieve plan consumption data Create a new case Open a promotions web page Change the SIM card

Which combination should the consultant use in designing the solution?

A. Custom Event and Redirect URL

B. OmniScript and Navigate

C. Event, Navigate and Card

D. Flyout and OmniScript

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:

Step 1: account name and legal number Step 2: billing cycle and monthly due date Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

A. Create a reusable OmniScript for this process

B. Use a single DataRaptor to save the information

C. Combine the three steps into one step

D. Configure the save for later property

A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

A. DataRaptor Turbo

B. Calculation Procedure

C. Integration Procedure

D. DataRaptor Extract

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

A. HTTP

B. Response

C. DataRaptor Post

D. DataRaptor Extract

What is the purpose of a DataRaptor Load?

A. Write data to Salesforce objects

B. Post data to Salesforce APIs

C. Load data to an Interface object

D. Send data to a PDF template

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

What should the consultant recommend to meet this requirement?

A. Add a Set Errors element

B. Add a DataRaptor to retrieve the email address

C. Add a Validation Rule to the Contact object

D. Add a Conditional View to the last step