OMNISTUDIO-CONSULTANT Online Practice Questions and Answers

A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.

Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers

A. Use flyouts

B. Use card states

C. Enable the Responsive property

D. Customize the styling

Which two functions can be performed by DataRaptors? Choose 2 answers

A. Transform data

B. Combine requests into a single response

C. Read and write data to external systems

D. Read and write data to Salesforce

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

A. OmniStudio Action

B. Calculation Procedure

C. Calculation Matrix

D. DataRaptor Transform

A business needs a 360?view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.

Which two FlexCard features should the consultant recommend to address this issue? Choose 2 answers

A. Use a table or chart to display data

B. Use a flyout action to display additional information

C. Use a condition to hide data unless specific criteria are met

D. Put specific fields in a collapsible block

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

A. Add a menue element and Include all the actions

B. Create a new contact FlexCard for the new actions

C. Add a flyout to the existing FlexCard

D. Use a block element to add these new actions

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.

Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A. Pass the process type as an input parameter.

B. Add more conditional views to branch the OmniScript into logical sections.

C. Add more Step elements to create shorter pages.

D. Create a specific OmniScript for each business process.

What is the purpose of the Messaging element in OmniScript?

A. Display a custom styled message

B. Send email/text to users based on logical conditions

C. Trigger an event to external data sources based on logical conditions

D. Display a warning to users based on logical conditions

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

Easy access to frequent processes At a glanc"; dashboards of customer information Lists of customer bills, which are stored on an external system

Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

A. Guide users through complex processes

B. Display different actions based on context

C. Allow customers to enter bill payment information

D. Display a 360?view of the customer

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.

Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A. Policies including type, issue date, amount

B. Terms and Conditions for each policy

C. Guided troubleshooting process

D. Customer name, title, phone, email

A business is creating an agent console with FlexCards to provide a 360?view of their customers. The business wants the following information displayed: Account information including account name, phone, and website Active opportunities related to the account Active contracts related to the account The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and Card Actions

B. Parent FlexCard with multiple Child and different Card States

C. Parent FlexCard with single Child and multiple Card States

D. Parent FlexCard with single Child and Card Actions