OG0-061 Online Practice Questions and Answers

Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

B. The investment in each service is quantified in the service portfolio; software license percentage is use

C. Increase automatically remediated Events; increase the percentage of Events correlated to a business service

D. The percentage of automated tests; arrival and departure rate for work

What is a goal of the Diagnostics and Remediation functional component?

A. To design, create, and manage Service Contracts

B. To aggregate Events

C. To shorten Mean Time to Repair

D. To manage the lifecycle of Requests for Change

Which of the following key data objects is associated with the Service Portfolio functional component?

A. Service Contract

B. Conceptual Service

C. Portfolio Backlog Item

D. Scope Agreement

What does the Event data object represent?

A. A user inquiry to the Service Desk

B. An alert signifying a change of state of a monitored Configuration Item

C. An issue or flaw with delivered code or physical service blueprint

D. An interruption to normal service operations

Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.

A. adapt to change without having to re-factor the IT management architecture

B. define, implement, and govern an innovative microservice-based architecture

C. implement web-scale and distributed computing

D. assess the maturity of their IT processes

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

A. The percentage reduction in the network required for new or changed services

B. Self-Service: Increased success rate for user self-fix

C. Satisfied customers per service/application

D. Arrival and departure rate of service requests

Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?

A. The Change Control data object

B. The RFC data object

C. The Problem, Known Error data object

D. The Interaction data object

What value stream has the value proposition of ensuring that the Service Release meets business expectations?

A. Request to Fulfill

B. Strategy to Portfolio

C. Requirement to Deploy

D. Detect to Correct

What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

A. Data flow between functional components

B. The concept of Essential Attributes of data objects

C. The concept of an event bus for the IT service backbone

D. A formal notation

Which of the following statements best describes the Level 2 class model?

A. It is another name for the System of Record Fabric

B. It is vendor-specific

C. It is an expansion of the Level 1 class model

D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements