What are functional components?
A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone
B. They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream
C. They represent the output of the Requirement to Deploy value stream
D. They are the smallest standalone technology units that are useful to IT service provider
Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?
A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
B. The investment in each service is quantified in the service portfolio; software license percentage is use
C. Increase automatically remediated Events; increase the percentage of Events correlated to a business service
D. The percentage of automated tests; arrival and departure rate for work
What is the purpose of the Enterprise Architecture functional component?
A. To log, maintain, and evaluate all demands coming into IT through a single funnel
B. To manage creation, review, approval, and audit of all IT policies
C. To create and manage long-term IT investment and the execution plan-of-action
D. To manage the authoritative list of all IT investments
What is a key value proposition of the Detect to Correct value stream?
A. Service lifecycle tracking through conceptual, logical, and physical domains
B. Timely identification and prioritization of an issue
C. Increased fulfillment efficiency through standard change deployment and automation
D. Standardized service development and delivery
What is a Key Performance Indicator of the Strategy to Portfolio value stream?
A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio
B. Number of purchase requests related to purchase order fulfillment
C. Accounting records are produced to show investment and spend in each service
D. Increased uptime for critical business systems
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?
A. Contributing to business strategy and planning, enabling IT alignment with business plans
B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
C. Defining the capabilities and business processes necessary for Project Management governance
D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.
A. Conceptual Service Design and Logical Service Design
B. End-to-End Overview and Value Stream Documentation
C. Computation-Independent Architecture and Platform-Independent Architecture
D. End-to-End Overview and Solution Architecture
What are the core concepts of the IT4IT Reference Architecture at Level 1?
A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
B. Governance Risk and Compliance, Sourcing and Vendor, Intelligence and Reporting, Finance and Assets, Resource and Project
C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil
What are the typical activities of the Strategy to Portfolio Value Stream?
A. Strategy, Service Portfolio, Demand, Selection
B. Strategy, Enterprise Architecture, Portfolio, Release
C. Strategy, Finance, Service Level Management, Investment Portfolio
D. Strategy, Release, Change, Investment Policy
What data object is associated with the Engagement Experience Portal?
A. Shopping Cart
B. Service Catalog Entry
C. User Profile
D. Offer