MOFF Online Practice Questions and Answers

Which of the following is a key requirement for planning service solutions?

A. a managed IT environment

B. a milestone-driven implementation process

C. take the perspective of end-to-end services

D. understanding of the business and the operational requirements

Which of the following is one of the four basic steps MOF and MSF follow in creating a new service solution?

A. build the solution

B. review the solution

C. rollout the solution

D. support the solution

Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?

A. Control

B. Close

C. Plan

D. Variance

On which activity are the proactive functions of the Supporting Quadrant highly dependent?

A. Checking the Configuration Management database

B. Release Readiness Review

C. Reporting on Service Level Agreements (SLAs)

D. Service Monitoring

To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

A. Customer Relationship Management

B. Service Delivery

C. Service Level Management

D. Service Support

What is the order of the four basic steps that MOF and MSF follow to create a new solution?

A. Build, plan, deploy and operate the solution

B. Deploy, operate, plan and build the solution

C. Operate, build, plan and deploy the solution

D. Plan, build, deploy and operate the solution

According to the MOF guidance, which of the following is a key requirement for planning Service Solutions?

A. A managed IT environment

B. A milestone-driven implementation process

C. Proactive Risk Management

D. Understanding of the business and the operational requirements

Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?

A. Yes

B. No

How many SMFs are there in the Operate phase?

A. Two

B. Three

C. Four

D. Five

What is bottom-up scheduling?

A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.

B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

C. The program manager builds a master project schedule based on industry standards for each task.

D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.