MOFF Online Practice Questions and Answers

What is the relationship between releases and changes?

A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.

B. Changes are incorporated into the IT environment by releases.

C. Releases and changes are incorporated into the IT environment independently of each other.

D. Releases are incorporated into the IT environment by changes.

Which of the following is a key objective of the Service Level Management Service Management Function

(SMF)?

A. formalizing Operational Level Agreements (OLAs)

B. providing primary liaison and customer service to the IT user community

C. providing the mechanism for setting clear expectations about the service being delivered

D. satisfying customers by ensuring that the Operations department meets the customers' demands

For which type of administration does System Administration not have responsibility?

A. Database administration

B. Directory Services administration

C. Messaging administration

D. Telecommunications systems administration

For which type of administration does System Administration not have responsibility?

A. Database administration

B. Directory Services administration

C. Messaging administration

D. Telecommunications systems administration

Within the operations life cycle, which Operations Management Review (OMR) follows the Supporting Quadrant?

A. Change Initiation Review

B. Operations Review

C. Release Readiness Review

D. Service Level Agreement (SLA) Review

What is compliance?

A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws

B. A design that involves understanding the business requirements and defining the features that users need to do their job

C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy

D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business

What is a key outcome of the Financial Management SMF?

A. Delivered business value

B. IT has a strategic plan

C. Proactive and cost justified availability plan

D. Regulatory compliance

What does the focus of the Change and Configuration SMF in the Plan phase include?

A. Architectural change

B. Corporate strategy transfer to IT strategy

C. Legal and compliance representation

D. Process and procedure

What is the goal of the Change and Configuration SMF?

A. Ensure that business changes are aligned with organizational direction

B. Decrease time to resolve problems from failed changes

C. Reduction in incidents

D. Create an environment where changes can be made with the least amount of risk and impact to the organization

What does the focus of the Team SMF in the Plan Phase include?

A. Change evaluated across dimensions

B. General regulatory environment

C. Principles for effective strategic thinking

D. Principles for organizing operations work