MBP18 Online Practice Questions and Answers

The following is an activity diagram of a trail company's rules determining ticket type.

Twoelementsof the business rule shown are:

All travel before 10am is at Full Fare and only Standard Ticket are issued.

Off Peak tickets are issued for travel after 10am.

What is another element of this rule?

A. Rail card holders are always entitled to a Discounted off Peak fare.

B. During off Peak period, Railcard holders are entitled to a Discounted Standard fare.

C. During Off periods, Railcard holder are entitled to Discounted off Peak fare.

D. Railcard holders are always entitled to a Disconnected Standard fare.

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.

Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery. What are the input for the task select delivery type?

A. The customer's preferred delivery day and the customer's location

B. The customer's location and the customer's preferred delivery day

C. The products the customer has bought and the location of the local store

D. The products the customer has bought and the customer's location

A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

A. Clarities who reports to who in the finance department

B. Shows how the finance department interacts with other departments

C. Illustrates how processes work from beginning to end

D. Explains how the finance department reacts to external events

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the

company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

A. Actual number of calls answered per hour and the number of calls escalated

B. Time taken to answer the phone and the average duration of a call

C. Time taken to answer the phone and the maximum number of calls per hour for the company

D. Average duration of a call and the actual number of calls answered per hour

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk,

giving the dates and times required.

The event name is Email

A. Request deposit

B. Check customer details

C. Book hall

D. Check hall availability

The following statements have been made about the process view of an organisation

a-Used by employees to describe where they work in an organisation b-Defines the internally recognisable formal structure of an organisation c-Incorporates actors from a number of different organisational teams d-Emphasises the need for cooperation between actors from different parts of an organisation

Which of these statements is/are TRUE?

A. c and d

B. a, b and c

C. a and b

D. d only

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

Required by the local authority. The statistics will be approved by the police board before released for publication.

From the perspective of the police force, what would be considered a) an external event and b) internal event?

A. a- Detailed report submission. b- Local authority declaration

B. a- Major incident b- Crime statistics approval.

C. a- Crime statistics release b- Crime statistics submission

D. a- Major incident b- Major incident recording

A company has the following issue to consider:

A- The way staff interact with customers

B- The image it wishes to portray

C- The price of competing products.

D- The margin that it aims to make.

A. b and c

B. a and c

C. a and b

D. b and d

A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services. Which model would support this approach to building a process map?

A. Proter's value chain

B. POPIT model

C. Swimlane diagram

D. Harmon's organization model.

A business analyst has identified the following pattern of business activity in a process she has been asked to improve:

The following observations have been made.

A- The handle-offs in the process are unlikely to be worthy of further investigation.

B- The impact of bottlenecks in the tasks performed by Actor 2 should be explored.

C- The first task of actor 1 should always be immediately after the trigger event

D- The impact of bottlenecks in the tasks performed by Actor 3 should be explored.

A. a, b and c.

B. a, c and d.

C. b, and d.

D. a, and d.