MB-340 Online Practice Questions and Answers

Correct Answer: BC

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/dom

Correct Answer: BD

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels

Correct Answer: A

If the Enable direct selling setting is turned for the call center channel, users can take advantage of the upsell and cross-sell features of Commerce.

Incorrect: Not C: When the Enable order price control setting is turned, only authorized users can change the sales price of an item during order entry Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

Correct Answer: A

https://docs.microsoft.com/en-us/dynamics365/finance/general-ledger/media/taxoverview1.jpg

Correct Answer: C

Correct Answer: A

Issue: Inventory and order management

The customer service team reports that many customer orders do not dispatch due to missing payment information. After investigation, you determine that the orders which fail to dispatch are being placed in stores. Store associates are not

being forced to enter payment details while placing orders.

Remove the Pay later option from the POS

When customer orders are created at the POS, the store associate can either collect a card payment for fulfillment or select Pay later to skip collection of card details. When the omni-channel Commerce order payments feature is turned on,

the Pay later option should be removed from the POS. To remove it, search for Functionality profiles to open the Functionality profiles page. Select the relevant functionality provide and click Edit. On the General FastTab for the functionality

profile, change the value of the Require payment for fulfillment field to Card required. This change must be synced to the channel database before it takes effect at the POS.

Incorrect:

* Default deposit percentage Default deposit percentage – Specify the percentage of the order total amount that the customer must pay as a deposit before an order can be confirmed. Depending on their privileges, store associates might be able to override the amount by using the Deposit override operation in POS, if that operation is configured for the transaction screen layout.

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/commerce-payments https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview

Correct Answer:

Explanation:

Box 1: Commerce channel Channels In the commerce industry, it's very typical to have different prices in different channels.

If a channel's currency differs from the company currency, the base price in that channel is determined by using currency conversion on the price that is set on the product.

Box 2: Operational unit Operating unit An operating unit is an organization that is used to divide the control of economic resources and operational processes in a business. People in an operating unit have a duty to maximize the use of scarce resources, improve processes, and account for their performance.

The types of operating units include cost centers, business units, value streams, departments, and commerce channels.

For example, Departmen: An operating unit that represents a category or functional part of an organization that performs a specific task, such as sales or accounting. Used to report on functional areas. A department may have profit and loss responsibility, and may consist of a group of cost centers.

Incorrect:

* Organizational hierarchies represent the relationships between the organizations that make up your business.

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/price-management https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/organizations-organizational-hierarchies

Correct Answer:

Box 1: Must key in new price

Customers must be allowed to specify the value of the gift card up to a maximum of $500.

If customers must be able to specify a custom amount for a gift card in addition to predefined amounts, first set up a variant that allows for a custom amount. The Size attribute supports custom amount variants. Next, open the product from the

Released products in category page, and then, on the Commerce FastTab, set the Key in price field to Must key in new price, as shown in the following example illustration. This setting ensures that customers can enter a price when they

browse the product on a PDP.

Box 2: Electronic

The E-GIFT mode of delivery must be used for digital gift card sales.

The mode of delivery for a digital gift card must be set to Electronic.

Box 3: Issue gift card

To ensure that customers receive an email after a gift card is invoiced, create a new email notification type on the Email notification profiles page, and set the Email notification type field to Issue gift card.

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/digital-gift-cards

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions

Correct Answer:

Explanation:

Box 1: Task Management

Issue: The revenue protection team wants to send a weekly reminder for the stores and plans to let each store choose which products should be checked. The revenue protection team must be able to check the status of the reminder to

ensure that stores are following the guidance.

Task Management

The Dynamics 365 Commerce POS application has task management features that let store managers and workers manage tasks and update task status. Store workers can access tasks either by selecting the Tasks tile on the POS home

page or by selecting task notifications.

A task defines a specific piece of work or an action that someone must complete on or before a specified due date.

Box 2: Inventory Counting

Issue: Theft prevention

The revenue protection team has identified several stores that are targets for theft. They would like the stores to review high-value products on a regular basis to ensure the inventory levels are correct.

Improved stock count operation in POS

Business value

With this new capability, Dynamics 365 Commerce customers can improve the productivity of in-store personnel by enabling core stock counting activities directly in point of sale (POS) and eliminating the need to use Commerce headquarters

or the Warehousing mobile app.

Box 3: Inventory Adjustment

Issue: In-store displays

The revenue protection team reports that products used for in-store displays are not being removed from sale in the system. As soon as the inventory is selected for a display, it must not be available for sale and must never be re-introduced

for sale. The cost of the inventory must be tracked against the marketing department's budget.

Support inventory adjustments from POS

Business value

Many retailers need the ability to adjust inventory in or out to account for standard business processes such as using store inventory for samples or other purposes where they prefer to perform an adjustment manually as opposed to a sale.

Commerce point of sale (POS) now provides comprehensive in-store inventory management capabilities that are common to the majority of retail customers to eliminate the need for multiple applications in the store.

Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/task-mgmt-create-lists

https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave2/commerce/dynamics365-commerce/improved-stock-count-operation-pos

https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/commerce/dynamics365-commerce/support-inventory-adjustments-pos