JK0-802 Online Practice Questions and Answers

A technician wants to test out Windows 7 before deploying it on a workstation. Which of the following must be completed FIRST in order to run Windows 7 from a bootable USB drive?

A. Format the USB drive to FAT16 file format

B. Copy over the boot.ini file

C. Create a primary partition and make it active

D. Copy over the config.sys file

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

A. Shared calendars

B. Archives

C. Global address list

D. Calendar

E. Address book

A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

A. The motherboard BIOS version is out of date.

B. The incorrect video card drivers are installed.

C. The power connector for the video card is unplugged.

D. The video card is unsupported by the motherboard.

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

A. replacing the fuser

B. running calibrate

C. replacing the network cable

D. replacing the drum

A user has called in a helpdesk ticket about their monitor not powering on but their PC does. Which of the following would be the FIRST thing the technician would check?

A. Power cable

B. Power settings

C. Video cable

D. Video settings

A user states that they are connected to a hotel's wireless access point but cannot reach their email account. Which of the following should the user MOST likely perform?

A. Agree to the web based terms of use

B. Reinstall the wireless NIC drivers

C. Turn off Windows firewall

D. Change the wireless frequency

A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?

A. Ensure all Windows updates are installed

B. Perform a backup of all drives

C. Run CHKDSK

D. Run defragmentation

Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer.

He has now confirmed the new device is not working properly. Upon opening the Device Manager, he sees several icons.

Which of the following should Joe do FIRST to help troubleshoot the problem?

A. Upgrade the antivirus signatures and disable system restore

B. Check any items with yellow exclamation points

C. Check any items with green checkmarks

D. Disable items with a red X over the icon

A customer calls and states when they are typing on their keyboard certain letters consistently display numbers instead of letters. Which of the following is the cause of the issue?

A. Bluetooth keyboard did not pair properly

B. Scroll lock is on

C. Num lock is on

D. Keyboard connector is coming loose

An administrative assistant receives a phone call from the IT department asking for personal information to update their records. One of the questions asked is the password to the company's administrative portal. Which of the following is occurring?

A. Shoulder surfing

B. Configuration management

C. Helpdesk troubleshooting methodology

D. Social engineering