Vendor: ITIL
Certifications: ITIL Certification
Exam Code: ITILFND
Exam Name: ITIL V4 Foundation
Updated: May 25, 2023
Q&As: 981
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What are the three phases of 'problem management'?
A. Problem logging, problem classification, problem resolution
B. Incident management, problem management, change enablement
C. Problem identification, problem control, error control
D. Problem analysis, error identification, incident resolution
Where should the following information be stored?
1.
The experience of staff
2.
Records of user behaviour
3.
Supplier's abilities and requirements
4.
User skill levels
A. The forward schedule of change
B. The service portfolio
C. A configuration management database (CMDB)
D. The service knowledge management system (SKMS)
What are customers of IT services who work in the same organization as the service provider known as?
A. Strategic customers
B. External customers
C. Valued customers
D. Internal customers
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