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ITILFND Exam Questions & Answers

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ITILFND Exam Questions & Answers

Vendor: ITIL

Certifications: ITIL Certification

Exam Code: ITILFND

Exam Name: ITIL V4 Foundation

Updated: May 25, 2023

Q&As: 981

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Free ITILFND Exam Questions in PDF Format

ITILFND Online Practice Questions and Answers

Questions 1

What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution

B. Incident management, problem management, change enablement

C. Problem identification, problem control, error control

D. Problem analysis, error identification, incident resolution

Show Answer
Questions 2

Where should the following information be stored?

1.

The experience of staff

2.

Records of user behaviour

3.

Supplier's abilities and requirements

4.

User skill levels

A. The forward schedule of change

B. The service portfolio

C. A configuration management database (CMDB)

D. The service knowledge management system (SKMS)

Show Answer
Questions 3

What are customers of IT services who work in the same organization as the service provider known as?

A. Strategic customers

B. External customers

C. Valued customers

D. Internal customers

Show Answer More Questions

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