ITIL-DITS Online Practice Questions and Answers

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology 2 Adopting new software development approaches

3. Changing the structure of teams and departments The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?

A. Create one single business case that provides justification for all three initiatives

B. Create one business case for the technology upgrade, and another for the remaining Initiatives

C. Create three different business cases providing justification for each Initiative

D. Create one business case for the organizational change, and another for the remaining Initiatives

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective. Which question BEST supports this objective?

A. How can we reduce costs?

B. How can we improve operational efficiencies?

C. How do we get to where we want to be?

D. What markets do we serve?

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

A. The Chief Digital Officer should define and implement the programme

B. A digital task force should be appointed to define and Implement me programme

C. individual initiatives should be defined and implemented separately

D. The organization's governing body should define and implement the programme

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high. Which is the BEST approach to pricing and charging for the services in the new market?

A. Adopt a short-term Increase in the pricing and margins

B. Adjust competitive prices for the market and competition

C. Ensure service costs are clear to the consumers to help regulate prices

D. Establish long-term contracts with fixed prices to help secure future Income

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

A. Deliver compulsory strategic awareness sessions regularly

B. Ensure there is one common communication channel for the strategy

C. Utilize metrics to ensure stall comply with the strategy

D. Tallor strategic communications to the stakeholders preferences

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

A. Vision and strategy should be defined by the executive leader and communicated to me divisions

B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

C. Vision and strategy should be defined in collaboration with the leaders of the organization and division

D. Vision and strategy should be defined in collaboration with the enterprise architects and consultants

An organization strategy requires them to continually maintain market relevance. Which approach is the MOST relevant to achieve this objective?

A. Customer 360

B. Digital transformation

C. Employee 360

D. PESTLE analysis

Which is NOT an essential consideration when developing a digital strategy?

A. Understanding which systems will form die digital technology programme

B. Understanding emerging technologies Hal could affect the organization

C. Understanding how to identify potential opportunities

D. Understanding the risks involved with digital opportunities

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

A. Management of threats and opportunities

B. Improved use of automation

C. Management of staff skills and competence

D. Linked processes and practices to value creation

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.

As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

A. Employment laws effecting service provider staff

B. A mixed demographic of users with varied levels of IT skills

C. Knowledge and understanding of potential Innovative technology

D. Well-trained service desk staff with a broad set of skills