IIA-CIA-PART4 Online Practice Questions and Answers

Correct Answer: B

The most effective discipline requires immediate corrective action to eliminate the negative effects of the undesirable employee conduct and to establish and reinforce appropriate behavior. Delay merely invites more serious consequences. Moreover, the punishment should becommensurate with the offense, and the employee should clearly perceive the relationship between the punishment and the behavior.

Correct Answer: B

Span of control span of management or span of authority) is an upper limit to the number of people who can be effectively and efficiently supervised by one person. Narrow spans of control mean that the ratio of those supervised subordinates) to those doing the supervision managers) is lower. Hence, more managers are required.

Correct Answer: B

Brainstorming is a method of group decision making thatnonjudgmentalrecords all ideas offered. By encouraging groups to identify novel or unusual contributions, brainstorming helps make all of the elements of a problem and its resolution visible. Lateral thinking explores different ways of viewing an issue. Taking alternative perspectives increases the likelihood of finding better solutions. However, by identifying views without further analysis, polling does not increase understanding of a complex situation.

Correct Answer: A

Managerial acceptance is the primary obstacle to adoption of self-managed teams.Tradition orientedmanagers often perceive the loss of authority to a self-managed team as a threat to their status.

Correct Answer: D

Normally, smaller teams are recommended. Two to nine members is recommended because working in teams requires accepting a diversity of ideas and opinions. Larger groups require more time for each of the members to develop trust in one another and to work together productively.

Correct Answer: B

By definition, if two goods are substitutes, the price of one and the demand for the other are directly related. For example, if the price of Y increases, the quantity demanded of X will increase.

Correct Answer: B

Grievance actions are a formal means of bringing employee dissatisfaction to the attention of management, i.e., from the bottom upward.

Correct Answer: D

An interdepartmental memorandum, as described, is a horizontal communication in that no superior-subordinate relationship is involved.

Correct Answer: A

Formal communication is conducted through the officially established structure of the organization. Informal communication operates outside officially established structural channels. The grapevine is an example. Although the grapevine is usually accurate, it can also carry gossip and rumor.

Correct Answer: B

In the communications process, the medium is the channel through which the communication flows. The defect in this case was the channel chosen to inform the employee of his/her loss of job. The supervisor should have spoken directly with the employee. The supervisor ofpurchasing reviewed a memorandum prepared for a buyer in the department. The memo read, "Effective September 30, the corporation has determined that your functions will be absorbed into our parent company's small-unit purchasing function. This will reduce operating costs, improve communications, and facilitate production engineering changes. You will be provided with outplacement support." That should cover the situation," thought the supervisor. Its too bad that I am leaving on vacation before the buyer returns from vacation, but this memo will give the buyer the general idea."