HP5-B02D Online Practice Questions and Answers

Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality

B. Low purchase price

C. Good margin

D. Warranty

What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Environmental Care Pack

C. HP Planet Partner

D. HP Go Recycle

What results when a non-HP cartridge is used on an HP printer?

A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.

B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

C. The original HP Universal Print Driver will not support the printer anymore.

D. The printer will print at a lower quality but at a higher speed

Which statement best describes the warranty on HP laser supplies?

A. HP offers 6 months of warranty for all HP laser supplies

B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

D. No warranty is applicable to HP laser supplies.

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature

B. When the label is on a value Inkjet cartridge

C. When the label has a quick response (QR)

D. When the label is placed on the tear strip

What is a risk of using counterfeit cartridges?

A. Counterfeit cartridges generally produce print documents with unacceptable quality.

B. HP will bring legal action against customers who use counterfeit cartridges.

C. Counterfeit products can damage a printer.

D. Customers generally pay more for counterfeit cartridges.

What are the hidden costs in the framework of printing?

A. Wasted toner, ink,and paper due to reprints

B. Costs of an intern

C. Price of the printer after tax

D. Price of the cartridge after discounts

How does HP recycle cartridges?

A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.

B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.

C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.

Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

A. The HP Product Bulletin

B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand

C. The HP Supplies Website: www.hp.com/page/yield

D. The Clever Sales Portal for Resellers

Why are HP supplies important to the reseller?

A. Because of the partner discount process

B. Because the customer will only choose original supplies

C. Because you can have the highest margin with HP originals

D. Because the customer purchasing period can be up to 10 years for just one printer