HP5-B02D Online Practice Questions and Answers

Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality

B. Low purchase price

C. Good margin

D. Warranty

What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Environmental Care Pack

C. HP Planet Partner

D. HP Go Recycle

According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A. 12% ink and 11% toner

B. 92% ink and 94% toner

C. 33% ink and 12% toner

D. 59% ink and 59% toner

What are the components of Laser cartridges? (Select three.)

A. Laser diode

B. Imaging drum

C. Fuser

D. Charging roller

E. Cleaning blade

F. Pick-up roller

When might you get suspicious about a security label?

A. When there is no color-flip and motion feature

B. When the label is on a value Inkjet cartridge

C. When the label has a quick response (QR)

D. When the label is placed on the tear strip

Which program provides a full service contract to the customer?

A. HP Channel Lead Pay Per Use

B. HP Supplies Big Deal

C. HP Planet Partner Program

D. HP Win-Back

What are the hidden costs in the framework of printing?

A. Wasted toner, ink,and paper due to reprints

B. Costs of an intern

C. Price of the printer after tax

D. Price of the cartridge after discounts

How does HP recycle cartridges?

A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.

B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.

C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.

Where can customers find more information about how to protect themselves from counterfeit products?

A. The HP anti-counterfeit video hotline

B. The HP anti-counterfeit website

C. The HP anti-counterfeit TV channel

D. The HP anti-counterfeit end-customer investigation trainings

What is meant by a "Clone Cartridge"?

A. A high quality remanufactured cartridge that comes with HP Original toner or ink

B. A one-to-one copy of an HP cartridge that comes in HP packaging

C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer