HP0-M43 Online Practice Questions and Answers

What are the three main access layers on which security can be set in Service Manager? (Select three.)

A. Application Access

B. Database Access

C. Functional Access

D. Process Access

E. Module Access

F. Code Access

G. System Access

Which options are available to the Self-Service user when searching the knowledge base? (Select two.)

A. search in results after results are returned on the first search

B. Advanced options such as categorization information, additional filtering

C. decision tree support

D. search the Interaction library

E. search the Problem library

You select an item from the catalog. How is this item referred to in Request Management?

A. request

B. order

C. line item

D. quote

Which module is required to enable Service Desk agents to use and search information from existing incidents or problems?

A. Knowledge Management

B. Service Desk

C. Problem Management

D. Incident Management

In order to run reports using Crystal Reports, which listener must be configured?

A. legacy listener

B. sm listener

C. scauto listener

D. sc listener

Which function of Service Manager controls access to data records and defines create/read/delete/update capabilities for the records to which a user has access?

A. operator records

B. environment records

C. user roles

D. security folders

E. database dictionary

In the System Information record, you can configure company contact information and format restrictions for passwords. Which additional settings can you configure in the System Information record? (Select two.)

A. time zone of the Service Manager server

B. language displayed for all operators

C. integrations with external applications

D. scheduled maintenance for the server

When Service Manager has an integration with UCMDB, an extra tab appears on the CI form, the so called Actual State. The Actual State of a CI may differ from the CI Authorized state. Which of the following statements is true? (Select two.)

A. The integration between Service Manager and UCMDB is not standard HP BTO integration.

B. The Configuration Management module deals with the Authorized State of a CI.

C. The UCMDB does not keep track of the Actual State.

D. An nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.An ?nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.

E. The Authorized State is not under Change Management control.

What is the first phase of a problem in which a Problem Analyst can open a related Known Error?

A. Problem Detection, Logging and Categorization

B. Problem Prioritization and Planning

C. Problem Investigation and Diagnosis

D. Problem Resolution

Which statement is true about categories available to the end user when creating new interactions via Self-Service?

A. All new Self-Service interactions will use the Service Catalog category.

B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.

C. Self-Service users can choose their category from the list of active categories in the system.

D. All new Self-Service interactions will use the Incident category.