HD0-200 Exam Questions & Answers

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HD0-200 Exam Questions & Answers

Vendor: HDI

Certifications: HDI World wide Certification

Exam Code: HD0-200

Exam Name: HDI Qualified Help Desk Senior Analyst

Updated:

Q&As: 114

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HD0-200 Online Practice Questions and Answers

Questions 1

What is unstructured information gathering? (Choose 1)

A. Not using acronyms and speaking at the customer's level.

B. Asking questions in a free-form manner.

C. Identifying what happened vs. what was expected.

D. Using open questions to get customers to talk.

Show Answer
Questions 2

What two should be included in a disaster recovery (service continuity) plan? (Choose two)

A. Monthly statistics.

B. Approval from Health and Safety.

C. Personnel identification and training.

D. A process to activate the plan.

E. Finance details.

Show Answer
Questions 3

A cross-functional team . (Choose 1)

A. Utilises the resources of one team to cover for a shortage of resources in another team by picking up the additional workload.

B. Exists when members of a project team allow scope creep to divert the efforts of the team.

C. Utilises individuals from multiple groups to maintain an all-round view of a project.

D. Exists when individuals from different groups lose sight of the specific objective because they are focusing on their own objectives.

Show Answer More Questions

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