GCP-GC-IMP Online Practice Questions and Answers

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A. 10 MB

B. 100 MB

C. 2 GB

D. No Limit

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A. Resend the invite.

B. Add John to Genesys Cloud again so that a new invitation will be generated.

C. Submit a ticket to Genesys Cloud support.

D. Reset John's password and let him know the password to log in with.

E. Tell John to be patient and wait for the email to arrive.

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Public Interface Services

B. Core Services

C. Communication Services

D. Application Services

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Add meaningful tags to the document.

B. Add a priority of "high" to this document.

C. Make sure you name the document in a way that is easy to search for.

D. Number the documents in such a way that this one appears at the top of the list.

To assign extensions to users, you must first ________

A. Create a pool of extensions.

B. Buy the extension number from the carrier.

C. Add the extension to the dial plan.

D. Assign the extension to the user's phone.

You must work closely with ________ before completing configurations for external SIP trunks.

A. Genesys

B. The Resource Center

C. Your carrier

D. Your designated contact

You can select multiple files to upload into a workspace in the Documents feature.

A. True

B. False

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A. The default protocol

B. TCP

C. TLS

D. SIP

E. UDP

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Activity

B. Chat Icon

C. Documents

D. Admin

How do you represent your organization when you contact the Genesys Cloud support team?

A. Organization ID

B. Company Name

C. Agent Name

D. ID