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GCP-GC-ADM Exam Questions & Answers

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GCP-GC-ADM Exam Questions & Answers

Vendor: Genesys

Certifications: Genesys Certifications

Exam Code: GCP-GC-ADM

Exam Name: Genesys Cloud Certified Professional - Contact Center Admin

Updated: Jun 30, 2025

Q&As: 60 ( View Details)

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GCP-GC-ADM Online Practice Questions and Answers

Questions 1

Which of the following components can be added to scripts? (Choose all that applies.)

A. Visual Basic Control

B. Text

C. Call Flow

D. Checkbox

E. Web Page

F. Image

Show Answer
Questions 2

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A. The maximum capacity that an agent may handle simultaneously for each supported media type

B. The after call work time for each media type

C. The length of time that an agent may spend on each media type

D. The number of different media types that an agent may handle simultaneously

E. The media types that can interrupt current interactions that an agent is handling

Show Answer
Questions 3

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

A. Blank Script

B. Default Callback Script

C. Default Inbound Script

D. Default Outbound Script

E. Collection Script Template

F. Sales Script Template

Show Answer More Questions

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