FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

When the universal container UC technician installed a product at a customer site the technicianmust perform all future work for that customer.

Which process should the consultant use to meet the requirements?

A. Add the resources as a required resource on the contact

B. Add the resources as a required resource on the work order

C. Add the resourcesas a required resource on the asset

D. Add the resources as a required resource on the account

Universal Containers wants to have more controlover the geography in which their Technicians are performing work. What capability should a Consultant enable?

A. Service Territories

B. Geotracking

C. Territory Management

D. Location Management

Universal container want technician using the field service lightningmobile app to indicate when service appointment is at risk.

What should be a consultant recommended to meet the requirements?

A. Adjust the scheduled end field on the service appointment

B. Change the status field on the service appointment

C. Update the in-jeopardy field on the service appointment

D. Post the service appointment chatter feed

universal containers wants to provide a view ofemergency work that is only visible to dispatchers. What should the consultant do to meet the requirement?

A. Custom gantt filter

B. Custom lightning component

C. Custom report in a private report folder

D. Custom list view

To ensure that preventative maintenance work can becompleted on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

A. Define a generation horizon of 14 days.

B. Define a generation timeframe of 14 days.

C. Configure Auto-generate Work Orders to True.

D. Define a generation horizon of 20,160 minutes.

Service technicians at AW Computing use the Field Servicemobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Create a quick action on the work order to search the Knowledge base.

B. Attach the relevant articles to the work order or work order line items.

C. Update the Service Appointment page layout to include the Articles related list.

D. Add the Knowledge Lightning component to the Field Service mobile app.

Universal container needs to verify that a repair job has been completed to the customer satisfaction

before an invoice can be generated.

Which two items should the consultant consider?

Choose 2 answers

A. Generate service in the organization's default language

B. Send a feedback survey to the customer when a service appointment is completed

C. Configure signature blocks for service report templates

D. Add service reports templates to the appropriate repair work type

Universal Containers wants theirTechnicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Barcode

B. Formula

C. Text

D. Number

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

B. Set theexisting Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

C. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

D. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of theService Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Create an Apex Trigger.

B. Build a Workflow Rule.

C. Enable Drip feed Dispatch.

D. Configure an Auto Dispatch Scheduled Job.