FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Technician often need to generate reports in customer language. Which configuration should the consultant recommend to meet the requirements?

A. Update the language of the current user

B. Update the default language of the organization

C. Add the language field to the contact page layouts

D. Add the service report language field to the work order page layout

Some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them.

How should a consultant provide access to FSL mobile app?

A. Assign a permission set

B. Modify the user profile

C. Update the public group membership

D. Modify the user record

An inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked.

What should the consultant leverage to meet this requirement?

A. Assets

B. entertainment plan

C. product item

D. maintenance plan

Universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.

How should a consultant implement the requirement?

A. Set the individual technicians as capacity-based service resources.

B. Create the individual technicians as service crew members.

C. Create the contractor manager as a crew service resource.

D. Set the contractor manager as a capacity-based service resource.

A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report.

B. Deliver Service Report, capture signature, update record, sync device.

C. Deliver Service Report, update record, sync device, capture signature.

D. Capture signature, sync device, update record, deliver Service Report.

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A. Assets and Entitlements.

B. Assets and Service Contracts.

C. Accounts and Service Contracts.

D. Accounts and Assets

Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed.

How should the consultant meet the requirements utilizing the standard field service lightning data model?

A. Create work order line item, each with its own child service appointment

B. Create a multiple service appointment, each with its own child task records

C. Create a multiple service appointment each with its own child work order line item

D. Create a custom object records, each with its own child service appointment

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

A. Use Assets and define a hierarchy.

B. Use a custom object to model the BoM.

C. Use an ERP to manage the BoM.

D. Use Products and add to an Order.

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.

B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A. Give the Minimize Travel Service Objective the highest weight.

B. Remove the ASAP Service Objective.

C. Remove the Match Location Work Rule.

D. Add the Maximum Travel From Home Work Rule.