EXPERIENCE-CLOUD-CONSULTANT Online Practice Questions and Answers

Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?

A. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.

B. MR user profile is only available in Employee Cloudwith Employee permission set license.

C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

D. The HR help desk app can centralize knowledge and self service in to one experience site.

How can records owned by Customer Community users be shared with internal users?

A. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D. Use the standard is Owned By External User checkbox on records to create a criteria- based sharing rule to share records owned by Customer Community users with all internal users.

Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.

Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.

What are the two key features of experienceBundle?

Choose 2 answers

A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

B. ExperienceBundle enables Creating experiencingacross orgs.

C. ExperimentBundle provides editable community metadata in a human-readable format.

D. ExperienceBundle provides editable community metadata in a human-readable format.

Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.

How should UMS configure its search results to yield the desired results?

A. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.

B. On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C. On the Search page, select the appropriate objects in the property editor for the Search Results component.

D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.

NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.

Which two steps are needed to complete self-registration in NTO's Experience site?

Choose 2 answers

A. Ensure that the Account field is empty in the registration section.

B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.

C. Ensure that the Contact field is empty in the registration section.

D. Contact Sales customer Support to enable Person Accounts.

Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information. Which three features should CK use to accomplish this goal?

A. Navigational Topics

B. Content Topics

C. Content Graph

D. Featured Topic

E. Navigation Tree

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Pluslicenses.

How should NTO manage its accounts in its Partner Community?

A. Extend the Standard Role Hierarchy setting departments as child accounts.

B. Enable the External Account Hierarchy setting departments as child accounts.

C. Use the Business Accountsand Contacts with Sharing Sets to grant additional record access as needed.

D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.

How should the CK system administrator configure self-registration?

A. Leave the Account field blank.

B. Create a trigger on User to convert the Contact to a Person Account.

C. Set the profile to the standard Person Account profile.

D. Create a flow to convert the Contact to a Person Account.

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

A. Create a peer-to-peer forum using Self Service template.

B. Create a self service community using Customer Service template.

C. Create a smart queue router using Service Cloud template.

D. Create virtual support agents using Chat Bot template.