EX0-102 Online Practice Questions and Answers

Which of the following is a Role Cluster in the MOF Team Model?

A. the Change Role Cluster

B. the Operations Role Cluster

C. the Quality Role Cluster

D. the Track and Report Role Cluster

The MOF Team Model is based on which concept?

A. That an operations team must achieve a number of key quality goals to be successful

B. That clear expectations must be set with the customers

C. That operations must be monitored and reviewed

D. That processes must be combined with operational management

What ITIL process maps to the Changing Quadrant?

A. Configuration Management

B. Incident Management

C. Security Administration

D. Service Level Management

Which Service Management Function has maintaining security according to agreed policies across the services and systems as its main goal?

A. Availability Management

B. Security Administration

C. Security Management

D. System Administration

Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

A. Cost management

B. Portfolio management

C. Strong teams

D. Structured architecture

In what way does Capacity Management contribute to improving IT Service Management?

A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

B. By preventing interruptions to IT services as well as recovering services after an interruption occurs

C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)

D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them

What is the primary goal of the Operate phase?

A. ensure that deployed services are operated, monitored and supported all the time

B. ensure high availability of services

C. ensure that deployed services are operated, monitored and supported within agreed SLA targets

D. ensure that IT services are restored as quickly as possible

Which of the following reflect goals of the Envision SMF?

A. Build a solution that meets the customer expectations and Specifications.Build a solution that meets the customer? expectations and Specifications.

B. Clearly communicate the project vision, scope, and risk.Clearly communicate the project? vision, scope, and risk.

C. Deploy a stable solution that satisfies the customer.

D. Resolve all issues found by testing and through pilot feedback.

What do the goals of the Reliability SMF include?

A. Service maintainability is aligned to the business in a cost-effective manner.

B. Service Continuity is aligned to the business in a cost-effective manner.

How many Management Reviews are defined in the Manage layer?

A. None

B. One

C. Two

D. Three