EX0-102 Online Practice Questions and Answers

Which of the following is one of the root causes of risk in IT operations?

A. Changes

B. Cost

C. People

D. Viruses

Which of the following tasks belongs to the System Administration Service Management Function (SMF)?

A. administering centralized and distributed processing environments

B. managing operational staff objectives

C. planning, monitoring, and reporting activities relating to system capacity

D. validating that the operations staff has documented their day-to-day activities

For which type of administration does System Administration not have responsibility?

A. Database administration

B. Directory Services administration

C. Messaging administration

D. Telecommunications systems administration

How can a Risks by Services List help to improve the quality of information, prioritization and decision making when assessing the impact of risks on the service?

A. This list allows operations to appreciate the impact of specific risks on the IT infrastructure

B. This list allows operations to look at the consequences of a risk to a specific business function or service

C. This list can be used as a Master Risks List

D. This list can be used to add risks to the service catalog

What is a process within the Service Monitoring and Control SMF?

A. Continuous monitoring

B. Purge event logs

C. Service monitoring requirements

D. Static monitoring definition

Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan Phase?

A. Yes

B. No

Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

A. Minor

B. Standard

C. Major

D. Significant

The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

A. How risks to achieving goals are being addressed.

B. A prediction of the burden of control so that it can adjust appropriately for desired benefits during the operational stage.

C. An evaluation of external policy mandates as given by the Service Level Manager.

D. Whether control environment is legal.

Which SMF is found in the Operate phase of the IT service lifecycle?

A. Envision

B. Service Monitoring and Control

C. Service Desk

D. Team

One of the SMFs has the following goal: ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable?One of the SMFs has the following goal: ?ow to build and maintain an IT organization that is accountable, responsible, flexible, and scalable? Which SMF has this goal?

A. The Change and Configuration SMF

B. The GRC SMF

C. The Financial Management SMF

D. The Team SMF