E20-920 Online Practice Questions and Answers

An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.

Which industry force and related technology need might be impacting this?

A. Need for social networks to advertise appliances

B. Need for intelligent machines to produce appliances

C. Need for mobile applications to buy appliances

D. Need for big data analytics to detect buying trends

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.

What impact would this type of structure have on customer satisfaction?

A. Reduction in the supported number of tenants

B. Delays with service authentication

C. Decrease in service performance

D. Delays in problem resolution

An organization wants to use a public cloud provider for IaaS instances. They will develop and deploy their own applications within these instances. The organization must follow health care compliance regulations.

What should the organization ensure before deploying their applications in the public cloud?

A. Instances will not be placed in more than one availability zone

B. Auditors have access to the cloud provider's data encryption keys

C. Cloud provider supplies data-in-transit encryption capabilities

D. Cloud provider supplies proper controls and audits for compliance requirements

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?

A. Dedicate resources to build perfect services that go beyond customer needs

B. Offer services that are of highest priority to IT in the service catalog

C. Use an agile, iterative way to quickly build services through a phased approach

D. Offer all IT capabilities as services to the customer to provide greater choice

Your company is an application service provider that hosts customer applications and data in your data center. The entire infrastructure is client-server based and you have begun to assess the risk of moving your web applications to a cloud-

based infrastructure. During this phase you are required to provide the value of corporate assets involved.

How should you assess these corporate assets?

A. Use realistic valuations

B. Create a valuation that is information-asset centric

C. Use original purchase values

D. Create values based on accelerated depreciation

An organization wants to provide IaaS capabilities in a private cloud. They have the following requirements: Each line of business must have access to its own services and templates Service templates should be as generic as possible Data encryption should be provided for only services that require it Each instance should use Microsoft Active Directory for authentication Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?

A. Add one template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates

B. Add one template to the service catalog Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates and tenant configuration

C. Configure multiple tenants in the service catalog Add a template to the service catalog for each tenant Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates

D. Configure multiple tenants in the service catalog Add a single template to the service catalog Provide orchestration workflows to instantiate and customize instances and then assign it to a tenant Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates

An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?

A. Assess the readiness of the current service catalog

B. Determine the cost information needed for charging any service

C. Assess the skills of the IT staff to determine training needs

D. Assess the compliance needs and requirements for any service

A cloud architect is helping a company with a new service design process. The architect is concerned that the company may see delays in problem resolution that can impact customer satisfaction. What did the architect observe that may have led to this concern?

A. Virtual, service-centric IT organizational structure

B. Single private cloud deployment for services

C. Siloed, domain-centric IT organization structure

D. Decreased number of touch points

An organization wishes to more efficiently produce services by adopting a DevOps culture. What transformation must occur to support this adoption?

A. Implement a daily review meeting across departments

B. Unify management from various departments

C. Unify processes and methods from various departments

D. Co-locate staff from various departments

A financial organization recently deployed a private cloud. They also are planning to use public cloud services to meet their business application demands. They need to implement a measured services and chargeback methodology.

Based on best practices, which solution provides accurate and transparent reporting to the consumer?

A. Use a mash-up of the internal private cloud and the public cloud metrics

B. Deploy an internal tool to measure the private cloud metrics and use an independent tool to measure public cloud metrics

C. Deploy an internal tool to measure the private cloud metrics and use public cloud vendor-specific tool to measure the public cloud metrics

D. Use public cloud vendor-specific tool to measure both the public and private cloud metrics to get more visibility.