E20-920 Online Practice Questions and Answers

DRAG DROP

A company has an on-demand self-service portal. What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?

Select and Place:

A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and

events. Team response to assigned help desk tickets is satisfactory.

The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?

A. Inability to provide accurate pricing models

B. Inability to calculate fixed costs

C. Time consuming root cause analysis D. Lack of control over service placement

A company wants to deploy services in a new cloud infrastructure. A developer is helping the company design these services and has called upon a cloud automation engineer to help address some issues.

What issues does the developer hope to address?

A. Installation and configuration of the cloud orchestration server

B. Orchestration and automation of the manual, legacy processes

C. Orchestration and automation of the traditional development methods

D. Design and configuration of the cloud orchestration server

A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.

What should the LOB obtain from the IT department to satisfy concerns?

A. SLO

B. Service offering

C. Service template

D. SLA

An organization is using a hybrid cloud for services. Services are designed to use Load Balancers. Orchestration workflows are designed so that services instances are placed in multiple fault domains. Why are services designed in such a manner?

A. Minimize impact of security breech

B. Mitigate risk to service availability

C. Mitigate risk to service integrity

D. Minimize impact of governance policies

What key features do Web Scale infrastructure and applications share that contribute to their success?

A. Intelligent hyper-optimized applications, clustered architecture, low OPEX, and HA design

B. HA design, distributed architecture, low OPEX, and design for failure

C. Clustered architecture, design for failure, HA design, and intelligent hyper-optimized applications

D. Design for failure, intelligent hyper-optimized applications, distributed architecture, and low OPEX

A cloud architect is helping a company with a new service design process. The architect is concerned that the company may see delays in problem resolution that can impact customer satisfaction. What did the architect observe that may have led to this concern?

A. Virtual, service-centric IT organizational structure

B. Single private cloud deployment for services

C. Siloed, domain-centric IT organization structure

D. Decreased number of touch points

A healthcare company decides to adopt cloud computing to offer new products and services to their customers. What should be their biggest concern when it comes to storing and handling patient data from a governance perspective?

A. Following industry rules and regulations

B. Threats are mitigated by risk management

C. All policies are followed in decision making

D. prevention of unauthorized access and security beaches

An organization is considering migrating from their traditional IT stack to ITaaS. The organization wants to use service catalog and chargeback to help reduce IT waste. The organization does not have the in house knowledge, people, or budget to fully implement the service catalog in short-term. However, they have decided to commit to the transition and want to see results within twelve months.

What are the first three steps you should recommend?

A. 1: Create a cross-functional scrum team to meet every week

2: Organize an application assessment

3: Organize a service inventory analysis

B. 1: Create a cross-functional scrum team to meet every day

2: Organize a workload analysis

3: Organize an application assessment

C. 1: Create a cross-functional cloud team to meet every day

2: Organize a service inventory analysis

3: Organize an orchestration assessment

D. 1: Create a cross-functional cloud team to meet every week

2: Organize a workload analysis

3: Organize a service inventory analysis

An IT organization within a healthcare company has embarked on a strategic transformation by adopting the IT Value Transformation road map. They have been successful in bringing out several IT services by adopting cloud computing. These services have helped the company release new products quickly into the market. However, the IT organization is still perceived internally as a cost center.

What is the IT organization neglecting?

A. Seeking more business opportunities for IT services

B. Reducing the cost of IT services even more

C. Linking IT spending to specific business outcomes

D. Improving the utilization of compute, network, and storage resources.