Which three can be modified on standard object fields? (Choose three.)
A. Help text
B. Label
C. Field type
D. Picklist values
E. Default text
Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?
A. Create a Support Representative role for each region.
B. Create territory members for each region.
C. Create a queue for each region.
D. Create a predefined case team for each region.
Which two are purposes of the AppExchange? (Choose two.)
A. Partners can download accounts and contacts to collaborate on sales deals.
B. Customers can share and install apps published by Salesforce partners.
C. Administrators can download and customize pre-built dashboards and reports.
D. Support users can install the Salesforce Console for Service custom app.
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns.
How should an administrator grant the correct access to the user?
A. Grant the user delegated administration rights to campaigns.
B. Assign the user to the standard Marketing User profile.
C. Create a campaign sharing rule to grant access to the user.
D. Select the Marketing User checkbox on the user record.
Which three settings are controlled by a user's profile? (Choose three.)
A. Field-level security
B. Locale settings
C. Record type assignment
D. Assigned apps
E. Feature license assignment
Which three options are available when customizing a report? (Choose three.)
A. Add a gauge component
B. Schedule a refresh time
C. Add a grouping
D. Summarize fields
E. Add a filter
Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)
A. Associate the content delivery with a Salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to the content delivery.
D. Encrypt certain content delivery files.
Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case groups
B. Workflow Email Alerts
C. Events
D. Case Comments
E. Case Feed
What does campaign influence allow a user to do?
A. Adjust the percentage of influence each campaign has on an opportunity.
B. Summarize campaign member statistics on a campaign.
C. Report on the campaigns that have contributed to an opportunity.
D. View the entire campaign hierarchy.
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
What should an administrator do to meet this requirement?
A. Create a workflow rule on the opportunity object.
B. Create an auto-response rule on the opportunity object.
C. Create an escalation rule based on the opportunity amount.
D. Create a validation rule that evaluates the account rating.