CSA Online Practice Questions and Answers

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

A. User conditions

B. User info

C. User Criteria

D. User permissions

Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request

B. Order Guide provide a list of guidelines for Administrators on how to set up item variables

C. Order Guide provide the ability to order multiple, related items as one request

D. Order Guides take the user directly to the checkout without prompting for information

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

A. personal ize.control

B. personal_list

C. ul_page_admin

D. ui_action_admin

Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

A. AL Service Dashboard

B. Cl Health Dashboard

C. Dependency View

D. Event Management Homepage

Which modules can you use to create a new table?

Choose 2 answers

A. Tables and Columns

B. Schema Map

C. Dictionary

D. Tables

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

A. Browser tab title

B. Module text color

C. Preferred browser

D. Base theme

E. Font style

F. Animation style

G. Header background color

H. Banner Image

When would you use the following steps?

1, Homepage Admin > Pages

2.

Right click on Homepage record

3.

Select Unioad Portal Page

A. To publish a Homepage to the Portal

B. To retire a Homepage

C. To delete a Homepage

D. o To add a Homepage to an update set

What does Natural Language Query allow you to do on a list?

A. Automatically select a filter, based on keywords

B. Filter list by typing in a phrase

C. Predict the filter desired by the user

D. Speak to the condition builder

E. Set list filter, using audible commands

What is the platform name for the Group table?

A. SyS_USer_group

B. Sys_group

C. group

D. sys_groups

What actions are taken to filter a long list of records to show only those with the Category of Hardware?

A. On Breadcrumb, click the > icon, type Hardware and click enter

B. On the Category column header, right-click and select Show > Hardware

C. On the list, locate and right-click on the value Hardware, select Show Matching

D. Right-click on magnifier type Hardware and click enter

E. Click Funnel icon, type Hardware and click enter