CRT-402 Online Practice Questions and Answers

Which type of custom fields can be used as External ID? (Choose three.)

A. Email

B. Date

C. A text field that is unique

D. A text field that is encrypted

E. Phone

F. A text field that is required

Universal Containers needs to update a field on an Account when an Opportunity Stage is changed to Closed Lost.

Which two should be used to accomplish this requirement? (Choose two.)

A. Workflow Rule

B. Approval Process

C. Process Builder

D. Assignment Rule

The VP of Sales has requested that Account Site information should be visible on all Opportunity records.

What is the recommended solution to meet this requirement?

A. Roll-Up Summary Field

B. Cross-Object Formula Field

C. Process Builder

D. Workflow Rule

When an opportunity close date is delayed by more than 60 days, the manager and the VP of Sales must approve the change.

Which two solutions will meet the requirement? (Choose two.)

A. Build an approval process that requires unanimous approval from the manager and VP of Sales.

B. Build a validation rule that does not allow a user to save the opportunity record.

C. Create a workflow rule that checks for close date less than 60 days and add an e-mail alert.

D. Create a Process Builder flow that submits the record for an approval process.

Universal Containers sales reps can modify fields on an Opportunity until it is closed. Only the Sales Operations team can modify the Post-Close Follow-up Date and Post-Close Follow-up Comments fields.

How can these requirements be met?

A. Use multiple record types, page layouts, and profiles.

B. Use field-level security on page layouts to restrict editing fields.

C. Use record types with field sets and restrict editing fields using field-level security.

D. Use field-level security to mark fields as read-only on the Sales profile.

Universal Containers is importing 10,000 contact records in Salesforce. They want to avoid duplicate records from being created during the import.

How can this requirement be met?

A. When importing the file, select the "Prevent Duplicates" option on the last step of the Data Loader.

B. Include in a column in the import file that corresponds to a field in Salesforce that requires unique values.

C. After importing all the contacts, run a duplicate check report, export the report to a CSV file, and run a mass delete to purge any duplicates.

D. After importing all of the contact records, review all records created and manually merge or delete any duplicate records.

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours.

Which two automation processes should be used to accomplish this? (Choose two.)

A. Flow Builder

B. Process Builder

C. Escalation rules

D. Scheduled Apex

Where can a Standard Lightning Component be placed in the Lightning app builder tool?

A. Canvas

B. Console Layout

C. Mini Page Layout

D. Mobile Card

Users can get Salesforce in all of the following ways except __________.

A. As a mobile browser app that runs in supported browsers.

B. As a downloadable app from Google Play.

C. As a downloadable app from www.salesforce.com

D. As a downloadable app from the Apple App Store.

What sandbox should you use for data load and integration testing?

A. Developer

B. Partial Copy

C. Full Sandbox

D. Developer Pro