CRT-271 Online Practice Questions and Answers

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the High Volume Customer Portal license

B. Users with the Customer Community license

C. Users with the Customer Community Login license

D. Users with the Customer Community Plus license

Northern Trail Outfitters is launching a Community with the following requirements:

Branding requirement is limited to the company logo.

Community should be available on desktop.

Mobile responsive is not needed.

Community users should have access to reports and dashboards.

Community users should be able to view their invoices, which are saved as external objects in Salesforce.

Which template should the Salesforce Admin use to build this Community?

A. Salesforce Tabs + Visualforce Template

B. Aloha Template

C. Kokua Template

D. Napili Template

Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On

Capabilities.

Which Salesforce Community template would you recommended to best achieve this?

A. Aloha

B. Napili

C. Kokua

D. Koa

E. None of the above

Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event.

After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

A. From the All Communities setup page

B. From the Community Workspace

C. From the Community site

D. From the Community Builder

Universal Containers adds e commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

A. Create separate articles without these custom fields for the Customer channel and include in the Community

B. Update the customer profile by removing access to these custom fields on all article types

C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers

D. Modify the article detail page with custom Lightning Components that hide these custom fields

What are three ways you can maximize engagement within your Salesforce Community? (Choose 3)

A. Ompany Branding and a Custom Domain

B. Reputation Points and Levels

C. Frequent Promotions

D. Establish Etiquette Rules

E. Measure Community Success

Universal Containers launches a Partner Community for their resellers who have access to Leads,

Opportunities, and Dashboards. Universal Containers has the following requirements to support their

partners during the sales cycle:

Universal Containers can engage with partners during the Sales cycle.

Universal Containers can have internal ions NOT visible to partners.

The Channel Manager can bring any Universal Containers employee to the ion.

Universal Containers employees may or may NOT have access to the Partner Community.

How should a Salesforce Admin fulfill those requirements?

A. Leverage Opportunity feed and manual shares for access control

B. Leverage unlisted groups and record sharing for access control

C. Leverage private groups and record sharing for access control

D. Leverage Opportunity feed and group record layout for access control

Northern Trail Outfitters launches a Community using the Napili template. Community members report that

they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the

following on the Community user profile:

Users Profile has Read Access on the Invoice Object .

Users Profile has a tab visible for Invoice Object.

What should the Salesforce Admin do to troubleshoot this issue?

A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

B. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

C. Verify that the Invoices tab is under the Selected tab in Community Management

D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

A. Add a generic component and name it Leaderboard

B. Enable Chatter for the Customer Service Napili Community

C. Drag and drop the Reputation Leaderboard component onto the home page

D. Create a custom Lightning component and add it to the home page