CRT-271 Online Practice Questions and Answers

Salesforce releases an enhanced feed publisher component in the latest release of the Napili template.

Universal Containers org is now on the latest version, but the collaboration component is NOT available in

the Napili template.

What should the Salesforce Admin do to resolve this issue?

A. Refresh the Salesforce component list In Community Builder

B. Upgrade the template to like latest version

C. Enable Chatter for the one

D. Un publish and republish the Napili template

Universal Containers plans to build a largescale Community and expose Leads and Opportunities to their

resellers. Universal Containers has the following requirements for their partner account:

120,000 partner accounts. Minimize the number of partner account roles.

Partner account is made up of sales employees and sales managers.

Sales employees only have access to their data.

Sales managers have access to all sales employees data.

What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? (Choose 2)

A. Set up partner accounts with two roles

B. Set up partner accounts with one role

C. Use sharing rules to grant sales managers access to sales employees' data

D. Make the sales manager the Super User on the partner account

Universal Containers uses Community to grant business customers secure access to accounts, orders,

and invoices. All customers are on a Customer Community License. Universal Containers plans to launch

a project management module with the following requirements:. Leverage Chatter for collaboration..

Private project collaboration between the customer and Universal Containers..

Leverage documents, tasks, and events in the project space..

Customers can only see and access their projects.

What is the most efficient way for the Salesforce Admin to fulfil these requirements?

A. Create unlisted groups and add project records to the group

B. Add private groups and add project records to the group

C. Build a custom Visualforce project space and control access through sharing

D. Use custom objects, record feeds, and control access through sharing

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

A. Data Categories

B. Topics

C. Chatter Groups

D. Article Groups

E. Knowledge Groups

Universal Containers needs to add a page to their Napili Community. Authors will manually add the

content to the page.

What should be the first step to add this page to the site?

A. Create a standard page

B. Clone an object page

C. Create an object page

D. Clone a standard page

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

A. Add each US customer as a Community member from their contact record

B. Add only US customer profiles as Community members

C. Add US users to the Community sharing set

D. Add the US customer public group to the Community as members of the Community

What are the four stages of the Community Rollout framework?

A. Plan > Develop > Test > Review

B. Design > Implement > Grow > Review

C. Create > Communicate > Design > Implement

D. Analyse > Design > Implement > Maintain

E. Establish > Manage > Measure > Engage

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?

A. Create a case with Salesforce support

B. Disable the community and reactivate it as this automatically adds the Administrator Profile

C. Perform Community Membership updates using the API

D. Go into Setup >> Community Settings and Select >> Apply default access settings

Universal Containers launches a Partner Community for their resellers who have access to Leads,

Opportunities, and Dashboards. Universal Containers has the following requirements to support their

partners during the sales cycle:

Universal Containers can engage with partners during the Sales cycle.

Universal Containers can have internal ions NOT visible to partners.

The Channel Manager can bring any Universal Containers employee to the ion.

Universal Containers employees may or may NOT have access to the Partner Community.

How should a Salesforce Admin fulfill those requirements?

A. Leverage Opportunity feed and manual shares for access control

B. Leverage unlisted groups and record sharing for access control

C. Leverage private groups and record sharing for access control

D. Leverage Opportunity feed and group record layout for access control

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

A. 5

B. 2

C. 4

D. 33