CRT-101 Online Practice Questions and Answers

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

A. Yes

B. No

Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

A. Create a list view on the Console

B. Create a list view on Accounts

C. Create a list view on Contacts

D. Create a field on the Console

Multiple record types may be created for every tab, with the exception of

A. Home

B. Accounts

C. Forecasting

D. Opportunity

E. Reports

Record type picklist filtering applies to dependent picklists.

A. True

B. False

What database actions can the DataLoader perform?

A. Insert, Extract, Update, upsert and Delete

Where are Cases created?

A. On the Cases Object and Account or Contact Related Lists.

Custom Summary Formulas are:

A. Formula Fields on Record Types

B. Formula Fields for Custom Objects

C. Formula Fields which cannot be deleted

D. Calculations on summary fields

What is the limit of Look-up Relationships per object?

A. 25

B. 3

C. 4

D. 5

E. 6

F. 10

What is the maximum length of the alias field?

A. 12

B. 10

C. 8

Email templates used in all of the following features must be public and active EXCEPT

A. Web-to-Lead and Web-to-Case

B. Send Email to a Contact

C. Email-to-Case or On-Demand Email-to-Case

D. Assignment rules

E. Escalation rules