CPHQ Online Practice Questions and Answers

Today's patients' perception of the quality of our healthcare system is not favorable.

In healthcare, quality is household word that evokes great emotion, including: (Choose two.)

A. Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones

B. Anxiety over the ever-increasing costs and complexities of care

C. Patient centered measures

D. Timely care that may be experienced in terms of performance of services

For checking the outcomes our focus of attention is blood pressure of patients with diabetes. Its criteria and standard can be respectively:

A. Criterion: Percentage of post heart attack patients prescribed beta-blockers on discharge and Standard: At least 96% of heart attack patients receive a beta-blocker prescription on discharge

B. Criterion: Percentage of patients with diabetes whose blood pressure is at or below 130/85 and Standard: At least 50% of patients with diabetes have blood pressure at or below 130/85

C. Criterion: Sugar level in blood on daily basis and Standard: How many times sugar level rises and how many times it declines in a week

D. None of these

TQC is excellence driven rather than defect driven-a system that integrates:

A. Quality development, quality improvement and quality maintenance

B. Quality improvement and quality maintenance

C. Quality development, quality improvement and quality assessment

D. Quality improvement and quality maintenance

You decided to interview ten patients in your emergency room on a given day and drew conclusions about your emergency services from these people. You have taken limited data and made a huge jump in logic.

This jump is known as:

A. Stereotyping

B. Over-generalization

C. Ecological fallacy

D. Quota sampling

Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.

The aim/s of quality circle activities is/are:

A. Contribute to implement and development of the enterprise

B. Respect human relations and build a workshop offering job satisfaction

C. Deploy human capabilities fully and draw out finite potential

D. Both A and B

Some database projects rely on medical record review because many of the data are not available in administrative database, e.g.

A. Measurement that require time stamp, such as administration of antibiotics within one hour before surgical incision

B. Patient's entries and visits to the physician

C. Patients of test and lab reports

D. Nursing record

Which of the following is the relationship between clinical outcomes and patient satisfaction?

Besides measuring morbidity and mortality, this management takes into account the quality of healthcare received from the patient's perspective.

A. Benchmarking

B. Clinical pathways

C. Outcome measures

D. Outcome management

Experts on delivering superior customer service suggest that healthcare organizations adopt the following

principle/s:

(Choose three.)

A. Hire service-savvy people. Aptitude is everything, people can be taught technical skills

B. Establish high standards of customer service

C. Maintain a focus on facilities

D. Help staff cope better is a stressful atmosphere

A quality manager needs to assign a staff member to assist a medical director in the development of a quality program for a newly established service.

Which of the following staff members is most appropriate for this project?

A. A newly hired staff member who has demonstrated competence and has time to complete the task

B. A knowledgeable staff member who works best on defined tasks

C. A motivated staff member who is actively seeking promotion

D. A competent staff member who has good interpersonal skills

Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self-

reports are more accurate than proxy reports.

However, conclusions drawn from studies in which responses were verified using hospital and physician

records show that, on average:

(Choose two.)

A. Self-reports tend to be more accurate than proxy reports

B. Health events are underreported in both populations

C. Proxy reports tend to be more accurate than self-reports

D. Health events are reported in both populations