COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

A. Build a Surveys Lighting Component

B. Use an AppExchange Survey Lightning Component

C. Build a Surveys Visualforce Page

D. Use the Standard Surveys Lightning Component

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B. Make sure customers are not members of other Salesforce Communities.

C. Test the Community for member activity, including cases and articles.

D. Formalize the member registration process, including automating the account assignment orperson account creation.

E. Performance test the Community with a large number of members with increased activity.

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts. How should the Administrator meet these requirements?

Select one or more of the following:

A. Set up Unlisted Chatter groups and make the UC account manager the owner

B. Set up Private Chatter groups and make the UC account manager the owner

C. Build a custom Lightning Component and enable the sharing attribute

D. Configure a Collaboration object with manual sharing

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

A. Add partner contacts to the Community as members

B. Create the account and enable it as a partner account

C. Allow partner users to self-register and gain access

D. Create a partner profile for the company

Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?

A. Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

B. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

C. All users should access a Visualforce + Tabs community via a Desktop browser only

D. Android and iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

E. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

Universal Containers creates a Napili template -based Community for their customers. Due to the

company's large knowledge base, the VP of Support is concerned about showing a long list of articles to

members when they select a Topic.

The list must only contain ten articles.

Which standard functionality should a Community Manager use to accomplish this task?

A. Set the Number of Articles property inside the Page Editor.

B. Add the Top Articles component inside the Community Builder.

C. Update Knowledge Settings inside Setup.

D. Make sure Top Articles for Topics is enabled in Community Management.

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template.

What is the recommended way to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to the Community.

B. Create a Detail page for invoices and add the page as a Navigation Menu item.

C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D. Add Opportunities as a Salesforce Object in the Navigation Menu.

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

-Search and find articles on standard operating procedures.

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Submit invoices and receive status updates.

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Submit bids and receive updates.

How should the Salesforce Admin build this Community?

A. Build a community in the external website and integrate with Salesforce for bid processes and other information.

B. Provide access to the internal Salesforce org and limit access by profiles.

C. Select the Site.com Template with the Navigation menu for invoices and bid processes.

D. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.

B. Use Apex without sharing to control affiliates' access to the Account.

C. Create a public group for affiliates and grant Account access using sharing rules.

D. Add a Sharing Set on the Account associated to the Affiliate profile.