COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimized for healthcare use cases and follow industry best practices.

What should the Community Cloud consultant consider first to meet the requirements?

A. Lightning community templates

B. Business value map and ROI

C. Custom solutions

D. Lightning bolt solutions

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and publish.

D. Create a standard page, add the Account record detail component, and publish.

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

-Search and find articles on standard operating procedures.

-

Submit invoices and receive status updates.

-

Submit bids and receive updates.

How should the Salesforce Admin build this Community?

A. Build a community in the external website and integrate with Salesforce for bid processes and other information.

B. Provide access to the internal Salesforce org and limit access by profiles.

C. Select the Site.com Template with the Navigation menu for invoices and bid processes.

D. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A. Create a custom login page with Social Sign -on capabilities, including authentication providers

B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

C. Enable Social Sign -on in the Community management preferences menu

D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

Universal Containers (UC) recently went live with its new Customer Community. UC has received cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them.

What is the final step the Administrator should take to ensure user membership to the Community?

A. Publish the Community using the Community Builder

B. Assign the "UC Customer Community" profile in administration

C. Use a permission set to give users access to the Community

D. Ensure the "send welcome email" checkbox is selected

Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin do to resolve this issue?

A. Refresh the Salesforce component list In Community Builder

B. Upgrade the template to like latest version

C. Enable Chatter for the one

D. Un publish and republish the Napili template

What are the two most efficient ways for a Salesforce Admin to accomplish this task?

Universal Containers is launching a Community to drive their channel sales. The requirements are as

follows:

Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.

This integration does not exist today.

Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce

org.

External partner users must be able to configure the quote using the pricing and quoting tool from the

Community.

The pricing and quoting tool must support Community users. Universal Containers owns licenses for

Salesforce Connect.

A. Integrate the Back-Office Legacy System using custom code development.

B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community

C. Integrate the Back-Office Legacy System using Salesforce Connect

D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community

Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

A. Enter a description of the recommendation

B. Select a custom recommendation channel in the Marketing Cloud

C. Click "upload image" to include an image with your recommendation

D. Connect to the Einstein recommendation API

E. Enter a label for the button in the recommendation

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

B. Create a customer survey using custom Lightning components and add it to the homepage.

C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.