CIS-HR Online Practice Questions and Answers

In the base ServiceNow instance, how are User Criteria used?

A. To control which users can access the HR Case application

B. To control what a user sees in the information and suggested reading widgets

C. To control read and write access to Knowledge bases and articles

D. To control which users can access the HR Service Portal

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.

What else must be done to allow the Script Includes to work in the HR application?

A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.

B. You must create a custom ACL to allow the script includes to work.

C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.

D. You must change Scope for the script includes to work.

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

A. Drastic

B. Low

C. Major

D. Nominal

What is used to create a link on an HR Case form that accesses information outside the application?

A. HR Service

B. Link Generator

C. Restricted Caller Access

D. COE Configuration

What are some of the benefits of having separate COE tables? (Choose two.)

A. Allows for an extra layer of security within the HR organization.

B. Allows HR case agents to gather the right information based on the Service.

C. Eliminates the need for an HR case agent.

D. Eliminates the need to create database views.

When does the platform assign a Client Role to a user?

A. Client Roles must be manually added to each employee record

B. When an HR Profile is created or modified for the employee

C. Client Roles are automatically added with Group membership

D. When a User record is created for the employee

Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.

By default, what is the Caller Access field set to?

A. Caller Denial

B. Caller Tracking

C. Caller Restriction

D. Caller Allowed

After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?

A. None. The LE will automatically trigger based on its configuration

B. An Event is needed to initiate the LE process

C. A Scheduled Job is needed to initiate the LE process

D. An HR Service is needed to initiate the LE process

What is the role of Trigger conditions in activity sets?

A. It defines specific employees to the activity set targets.

B. It defines when the activity set should be initiated.

C. It defines order number for the activity set.

D. It defines the relationships between fields in various tables.

Which content delivery feature will allow a user to deliver messages to employees and invite them to a meeting where survey results will be shared?

A. Campaigns

B. Journey Accelerator

C. Scheduling

D. Listening Posts