CIS-HAM Online Practice Questions and Answers

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

A. Help the asset manager generate reports

B. Show the value from maintaining inventory

C. Help the stock manager process transfer orders

D. Show the value from bulk purchasing

E. Help the asset manager process purchase orders

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

A. Integrates with business services via the Service Catalog from request through to disposal

B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

C. Provides input into, aligns with, and follows corporate governance

D. Improves application privacy and security adherence

E. Leverages Service Mapping to predict service impact

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A. Lifecycle

B. Device type

C. Manufacturer

D. Memory

E. Asset tag

F. Hardware model

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

B. The transfer order line is automatically placed in a state of Ready for fulfilment

C. A transfer order line task is automatically created to move the transfer order line from one stage to another

D. A transfer order line task is automatically created to validate enough stock exists

E. The asset(s) listed in the transfer order line are automatically readied for shipment

Which of the following are valid substates of the Retired state? (Choose four.)

A. Disposed

B. Donated

C. Vendor Credit

D. Destroyed

E. Pending Disposal

F. Sold

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A. You have opted out of the Content Service

B. The content is not available from the Content Service

C. Your model form contains a good Model number, but a bad model Name

D. Something on your model form may be badly formatted

E. The content has not been downloaded from the Content Service

What are the three types of catalogs in ServiceNow? (Choose three.)

A. Product Catalog

B. Consumable Catalog

C. Asset Catalog

D. Vendor Catalog

E. Service Catalog

Which is NOT considered an asset?

A. Websites

B. Switches

C. Routers

D. Buildings

E. Software entitlements

Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

A. 110

B. 180

C. 63

D. 90

Which of the following are considered assets? (Choose three.)

A. Facilities

B. Contracts

C. Hardware

D. Software entitlements

E. Software distributions