CIS-FSM Online Practice Questions and Answers

Where can dispatchers view real-time locations of agents?

A. Agent map

B. My task map

C. Manager map

D. Dispatch map

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

A. Labor rate cards

B. Time sheet policies

C. Time worked categories

D. Standard rate types

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

A. Dynamic Scheduling

B. Route Optimization

C. Dispatch Workflow

D. Appointment Booking

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

A. Tasks are auto-assigned as soon as they are ready to be assigned

B. Tasks which are ready to be assigned are selected at the defined interval and assigned

C. Tasks are auto-assigned as soon as they reach the qualified state

D. Tasks are added to a batch and auto assigned at the defined interval

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

A. Matching Skills for Dynamic Scheduling

B. Matching Mandatory Skills for Dynamic Scheduling

C. Matching Skills Level Gap for Dynamic Scheduling

D. Matching Skills - Mandatory Skills Support

Which operational rote can view the calendars of team members to check availability, view the skid distribution, and create or edit skills of team members?

A. wm_agent

B. wm_manager

C. wm_qualifier

D. wm_dispatcher

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

A. Work order templates

B. Appointment booking service

C. Appointment booking variable set

D. Catalog definition

Which operational role is responsible for reviewing reports, metrics, and team performance?

A. wm_manager

B. wm_qualifier

C. wm_dispatcher

D. wm_admin

What can customers use on the service portal to view and select available service windows?

A. Genius bar

B. Request catalog

C. Appointment booking

D. Agent calendar

Which operational role is responsible for managing field agent skills?

A. wm_admin

B. wm_dispatcher

C. wm_qualifier

D. wm_manager