C_TCRM20_73 Online Practice Questions and Answers

The CRM system recognizes up to different product types. In this context, which of the following

statements are true?

(Choose Correct Answers)

Response:

A. Six different product types are predefined and cannot be changed.

B. ERP material master data can be transferred to the CRM system.

C. If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.

D. Rest all answers are correct

Replication of data from CRM to other systems can be defined in CRM. Where is the corresponding

replication model created?

Please choose the correct answer.

Response:

A. In Object management

B. In the BDOC modeller

C. In the Data Integrity Manager

D. In the Administration Console

The Business Partner model in CRM controls business partner roles which classify the account according

to their business function. Which of the following statement is true for business partner role?

Please choose the correct answer.

Response:

A. The business partner role of an account determines the number range that will be used.

B. The business partner role describes the business relevant connection between two accounts or contacts.

C. The business partner role has no influence on data exchange between SAP CRM and SAP ERP.

D. The business user role of an account determines the number range that will be used.

Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?

Please choose the correct answer.

Response:

A. Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.

B. It is possible to create a campaign without assignment to a marketing plan.

C. Target groups have to be assigned on marketing plan level.

D. Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.

Which of the following processes are included in SAP CRM Sales? There are 3 correct answers to this question.

Response:

A. Complaints Management

B. Account and Contact Management

C. Case Management

D. Activity Management

E. Opportunity Management

For which of the given processes is CRM Billing required for invoicing?

There are 3 correct answers to this question.

Response:

A. Service parts management

B. Service order management

C. Financial service and leasing

D. Intellectual Property Management

E. Sales order management

Date management enables you to process the dates that are relevant for you in one document. You are

planning to use it in contracts (cancellation dates and runtimes).

Which of the following would you need to work with when configuring Date Management?

There are 2 correct answers to this question.

Response:

A. Date Profile

B. Date Availability You are going to customize SAP CRM billing, which of the statements are correct? There are 2 correct answers to this question.

C. Date Type

D. Date Category

What is a pricing procedure in a business transaction used for?

Please choose the correct answer. Response:

A. To define the search strategy that the system uses to search for valid data in a specific condition type.

B. To define the combination of fields that an individual condition record consists of.

C. To determine the valid condition types and their calculation sequence in the business transaction.

D. To determine whether calculated subtotals are hidden or displayed on the pricing screens.

Which of the following are part of SAP CRM Marketing? There are 2 correct answers to this question. Response:

A. Campaign Management

B. Customer Segmentation

C. Installed Base Management

D. Incentive and Commission Management

Account classification can be used to classify your account according to any criteria you choose. In that

context, which of the following statements is correct?

There are 3 correct answers to this question.

Response:

A. Account classification influences the header fields that are displayed withinan account.

B. Classification categories are fixed and cannot be enhanced.

C. To each classification category, any number of criteria and attributes can beassigned.

D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.