C_TCRM20_73 Online Practice Questions and Answers

Which one of the following are functional enhancements of the Service Contract that generate followup

documents at specified points in time as individual or periodic scheduling?

Please choose the correct answer.

Response:

A. Service Order

B. Service Plan

C. Service level agreements

D. Quotation Order

Which capabilities are offered by partner processing within SAP CRM?

(Choose correct answer)

Response:

A. Partner processing determines which internal and external partners are involved.

B. Partner processing which sources the system should search to find the involved partners.

C. Partner processing determines which partners are mandatory within business transactions.

D. Rest all answers are correct

In CRM billing output processing, date can be send to which of the following?

There are 4 correct answers to this question.

Response:

A. Printer

B. Fax

C. Email

D. SAP BI

E. SAP APO

You have some new agents working in the interaction centre. What functionality can you use to guide them

better in their conversation with the customers.

Please choose the correct answer.

Response:

A. Interactive Scripting

B. Knowledge Article routing

C. Service level workflows

D. User level workflows

For which of the given processes is CRM Billing required for invoicing?

There are 3 correct answers to this question.

Response:

A. Service parts management

B. Service order management

C. Financial service and leasing

D. Intellectual Property Management

E. Sales order management

The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities. The marketing Organization can be used for?

Response:

A. Authorization checks

B. Automatically entering and checking marketing attributes

C. Partner determination

D. Workflow Routing

E. Cost Planning

F. Rest all answers are correct

Which of the following describes the structure of a CRM business transaction?

Please choose the correct answer.

Response:

A. Transaction channels

B. Customizing headers

C. Transaction determination procedure

D. Header, Item and Schedule lines

You are going to customize SAP CRM billing, which of the statements are correct?

There are 2 correct answers to this question. Response:

A. A billing unit can not be defined separately and independently of Sales and Service organization.

B. A billing unit is a CRM business partner having role 'Billing Unit'.

C. You can assign more than one sales organization to a billing unit

D. Default value for the billing type is stored in the details of billing item category

Your customer already uses ERP and wants to implement CRM. Which of the following need to be

considered when creating Sales Orders in CRM?

There are 2 correct answers to this question.

Response:

A. Sales Orders can be created with reference to an opportunity.

B. Sales Orders can be transferred to ERP only if they have no errors.

C. Billing of Sales Orders must be done in CRM.

D. Sales Orders can be delivered in CRM

Account classification can be used to classify your accounts according to any criteria you choose. Which of

the following statements is correct?

Please choose the correct answer.

Response:

A. You can assign any number of criteria and attributes to each classification category.

B. Classification categories are fixed and cannot be enhanced.

C. Account classification influences the header fields that are displayed within an account.

D. Account classification allows the assignment of several classification attributes to one account.