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C_C4H520_02 Online Practice Questions and Answers

Questions 4

Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Sophisticated cloud firewall

B. Outage protection

C. Hardware redundancy control

D. SSL-encrypted cloud communication

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Questions 5

For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Service call

B. Activity

C. Time and Material journal

D. Service contract

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Questions 6

Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.

A. Field Service Performance Dashboard

B. Field Service Smartforms and Feedback

C. Field Service Capacity Overview

D. Field Service Checkout Report

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Questions 7

How can a developer update a record in SAP Field Service Management through the API?

A. Using a REST-based service

B. Using an RFC-enabled service

C. Using an OData service

D. Using a SOAP-based service

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Questions 8

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A. Booking material for a specific service call and defined location

B. Defining which material the customer needs to purchase before the technician can start the work

C. Organizing spare parts to be taken to the physical location of the job

D. Reserving material that has already been used for previous services

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Questions 9

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

A. Click on the navigation icon within the home page.

B. Click on the navigation icon within the service call.

C. Click on the navigation icon within the activity.

D. Click on the navigation icon within the equipment.

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Questions 10

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

A. Activity

B. Assignment

C. Time slots

D. Service call

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Questions 11

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

A. Self-service

B. In-house repair

C. Service fulfillment

D. Contact center

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Questions 12

As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

A. Release

B. Delete

C. Approve

D. Close

E. Review

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Questions 13

How would a field service technician update the service assignment status?

A. By opening the service assignments

B. By setting the relevant workflow step

C. By navigating to the address on the service assignments

D. By adding a checklist

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Exam Code: C_C4H520_02
Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Last Update:
Questions: 80
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