C_C4H520_02 Online Practice Questions and Answers

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

A. The equipment is reported as Operational.

B. The equipment has NO previous history.

C. The equipment does NOT have Moment-Sets.

D. The equipment does NOT have an external ID.

You want your customers to be able to create service requests from the Customer Self- Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A. You must have Moment-Sets defined for equipment.

B. You must have auto-release of assignments.

C. You must have equipment records against your account.

D. You must have business rules configured.

E. You must have a portal user account.

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

A. You can provide a predefined script for service execution.

B. You can configure execution checkpoints.

C. You can trigger actions based on standard system events.

D. You can improve the link between back office and field.

E. You can standardize service process flows.

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A. Booking material for a specific service call and defined location

B. Defining which material the customer needs to purchase before the technician can start the work

C. Organizing spare parts to be taken to the physical location of the job

D. Reserving material that has already been used for previous services

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

A. Enter value list mappings for product types.

B. Check the list of the existing known limitations.

C. Ensure that the SAP Field Service Management system version is supported.

D. Maintain code list mappings for service call types.

E. Validate the RFC destination and IDoc setup.

Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.

A. Preview report

B. Copy template

C. Import translations

D. Design new icons

E. Create custom elements

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A. Data transfer object (DTO)

B. Object type

C. Sample chart

D. Query

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

A. Series

B. Picker

C. Attachments

D. Drop-down list

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

A. Create custom business rules.

B. Activate permissions.

C. Enable company settings.

D. Configure checkout workflow steps.

E. Adjust cloud account settings.

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

A. The SAP support team can modify report templates.

B. Administrators can preview report templates.

C. Users can delete report templates.

D. Users can modify report templates.