C9550-412 Online Practice Questions and Answers

A fnancial services company has an account openini process that can last for several days or weeks as it waits for customers to supply additonal informaton by mail. Durini that tme the customer may call the company to inquire the status of

the process, so the customer service representatves use the Processes tab in Process Portal to view the details of the process.

The company has determined the default instance details view doesn't contain all of the informaton needed. The BPM applicaton developer has been tasked with providini a modifed instance details view for this process that contains all of the

necessary informaton.

What actons can the BPM applicaton developer take to modify the instance details view to meet the needs of the business? (Choose 2)

A. Create a new heritaie human service, modify it to meet the requirements and expose it as a dashboard in the Process Portal.

B. Create a new client side human service, modify it to meet the requirements and expose it as a dashboard in the Process Portal.

C. Create a new client side human service by clickini on the new buton of the details Ul on the Views tab of the business process diairam and modify it to meet the requirements.

D. Create a new heritaie human service in the process applicaton, select it for the details Ul on the Views tab of the business process diairam and modify it to meet the requirements.

E. Copy the instance details Ul Service Template from the dashboards toolkit in the process applicaton, modify it to meet the requirements and select it for the details Ul on the views tab of the business process diairam.

A BPM Applicaton developer is creatni a coach view that allows other developers to reuse this coach view to create a fow on the Diairam of a Human Service. How must the BPM applicaton developer confiure the coach view?

A. Enable the "Can Fire a Boundary Event" opton in the Overview tab.

B. Enable the "Prototype-level Event Handlers" opton in the Overview tab.

C. Create the followini chanie event handler in the Behavior tab: this.contexthiier())

D. Create an IMD dependency to the com.ibm.bpm.coach.controls/utlites Module in the behavior tab.

A BPM Applicaton developer is miiratni a process applicaton developed in aversion of IBM Business Process Manaier prior to V8.0 to V8.5.5. Once the miiraton is complete, how can the BPM applicaton developer take advantaie of the new BPM V8.5.5 client-side human services capabilites?

A. Convert the heritaie human services that use runtme collaboratons to client-side human-services.

B. Replace the existni heritaie human services with client-side human services and reuse the existni heritaie coaches.

C. Replace some of the heritaie human services that have performance issues related to too many server-side calls with client-side human services.

D. Reuse the heritaie human services server-side script initalizaton syntax for complex variables in the client-side script of the client-side human services

A BPM applicaton developer is creatni a Business Process Defniton (BPD) that contains messaie intermediate events atached to multple actvites. Each of the messaie intermediate events reference the same undercover aient (UCA). The

messaie must be delivered to the correct process instance and to the correct actvity based on business data.

How can the BPM applicaton developer confiure the correlaton to ensure the messaie is sent to the correct actvity?

The BPM applicaton developer must confiure the messaie intermediate event to correlate on the process instance ID and:

A. flter on the business data usini the actvity's conditon tab.

B. add a script to the BPD that invokes the correct actvity based on the business data.

C. the business data concatenated into a sinile variable makini it unique for each actvity.

D. the business data by addini a second correlaton variable to the UCA and messaie intermediate event.

A tre producton company requests to be informed via email if a new custom-ter request approvals take too loni. If 20 approval steps take lonier than 2 hours, manaiement must be informed.

How does a BPM applicaton developer solve this request?

The BPM applicaton developer creates:

A. A scheduler which queries the database and sends mail if the conditon is met.

B. a SLA with a "Violated N tmes over period" triiier and "send mail to" as the consequence.

C. A SLA with a "Violated N tmes over period" triiier and "starts a service" as the consequence.

D. Trackini points or actvates auto trackini and creates a report which shows the required approval-period. The customer can supervise the SLA themselves.

A BPM Applicaton developer is creatni a case that call center aients can use when a customer wants to dispute a credit card transacton. The call center supervisors need a separate user interface for the case that is viewable only by call

center supervisors.

What should BPM applicaton developer do to support the requirement?

A. Assiin "Call Center Supervisors" team as a Manaier Team for the case

B. Duplicate the default user interface and assiin the "Call Center Supervisors" team as a Manaier Team for the case

C. Create an Instance Owners user interface and assiin the "Call Center Supervisors" team in the "Instant Owners" team

D. Create a Launch Ul Default user interface and assiin the "Call Center Supervisors" team in the "Expose to start" opton in the Overview paie of the case.

A BPM Applicaton developer is testni and debuiiini a recently developed heritaie human service:

A service debuiier is beini used and a JavaScript loiic error is detected on completon of the Preprocessini script- certain variable values are incorrect. The BPM applicaton developer wishes to correct the relevant variable values and then proceed with testni/debuiiini the rest of the service. How can the BPM applicaton developer set the variables to their correct values?

A. Edit variables in the service debuiier browser window

B. Edit the pre-processini script to correct the loiic and re-run the pre-processini script

C. in the inspector perspectve, use the executon evaluator, enter JavaScript to chanie the values

D. in the inspector perspectve double click on the relevant variable and chanie the values in the variables window.

A company uses credit scores of their consumers to decide if further checks are necessary before sendini out the products. Further checks are required when credit score falls below a threshold. The company must be able to chanie the threshold value at a desiinated date and tme without havini to deploy a new version. What must BPM applicaton developer use to provide the functonality?

A. A ilobal process variable

B. A shared business object

C. An environment variable

D. An exposed process value

A company has implemented a case of manaiini customer complaints. When the customer calls in to ask about the status of the complaint, the Customer Service Representatve (CSR) must be able to search by customer name in the Process

Portal to fnd riiht case.

How must the BPM applicaton developer provide this feature?

A. Defne a saved search in the process admin console

B. store the customers name in an exposed process variable

C. Enable auto-trackini in the Overview tab of the Business Process Defniton (BPD)

D. Select the visible in process portal check box in the business data secton in the process desiiner

ABPM applicaton developer needs to collect some business informaton and create a trackini iroup for the followini business process defniton (BPD).

The BPM applicaton developer adds a trackini point to the BPD and associates some process variables to this iroup:

Afer runnini some tests, the BPM applicaton developer notces that informaton defned in the trackini propertes is not collected in the performance data warehouse afer the instance is completed. What should the BPM applicaton developer do to fx the problem?

A. Set "Enable Trackini" and "Enable Auto-trackini" in the BPD.

B. Set "Enable Trackini" in the BPD and then update trackini defnitons.

C. Set "Enable Trackini" and "Enable Auto-trackini" in the BPD and then update trackini defnitons.

D. Associate a process variable to the amount feld in "Trackini Propertes" and update trackini defnitons.