C8010-241 Online Practice Questions and Answers

Which of the following Sterling Call Center business requirements CANNOT be implemented using the out of the box application?

A. Monitor orders for FTC compliance.

B. Schedule appointments for delivery items.

C. Initiate returns and refunds to customers immediately, if required.

D. Retrieve a WebSphere Commerce shopping cart from the Sterling Call Center.

In the out of the box integration with Sterling Order Management V9.2, which two of the following modules are hosted by WebSphere Commerce?

A. Pricing Module

B. Order Management

C. Inventory Management

D. Enterprise Service Bus

E. Website Inventory Cache

A customer placed an order through the web, and calls the Customer Service Representative (CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability and store details. Which two APIs are called from Sterling Call Center?

A. getSurroundingNodeList API to return a list of ship nodes

B. findInventory API to retrieve the inventory availability information

C. getInventorySupply API to retrieve the inventory availability information

D. getSupplyDetails API to obtain an inventory picture for an item on each node

E. determineRouting API to identify the stores closest to the customer's location

A retailer needs to track the complete lifecycle of an order containing stock merchandising items, delivery service items and installation items. The requirement is to track: 1.statuses through which the delivery progresses 2.payment status of the order 3.fulfillment status of the order 4.track progress of picking lifecycle at the distribution center Which of the following are BEST suited to model each of the requirements above and the granularity at which these statuses are tracked in the product?

A. 1. Tracked using a work order status maintained at header level.2. Tracked on sales order as payment status maintained at order header level.3. Tracked on sales order line quantity level status maintained at quantity level.4. Tracked on shipment, status maintained at a shipment header level.

B. 1. Tracked using a sales order status maintained at header level.2. Tracked on sales order as payment status maintained at order header level.3. Tracked on sales order line quantity level status maintained at

quantity level.4. Tracked on shipment, status maintained at a shipment line level.

C. 1. Tracked using a work order status maintained at header level.2. Tracked on work order as payment status maintained at order header level.3. Tracked on sales order line quantity level status maintained at schedule level.4. Tracked on work order status maintained at a shipment header level.

D. 1. Tracked using a work order status maintained at header level.2. Tracked on order line as payment status maintained at order line level.3. Tracked on sales order line quantity level status maintained at schedule level.4. Tracked on work order status maintained at a shipment header level.

A business has a requirement not to backorder specific items when inventory is not available. The business wants to allow the item to be scheduled, assuming it can be procured within the allowed shipment delay window. How can this requirement be implemented?

A. Set UseUnplannedInventory flag at item catalog level.

B. Configure assume infinite inventory beyond lead time as "Y" on the scheduling rule.

C. Invoke findInventory API with UseUnplannedInventory flag as 'Y' at the order line level.

D. Invoke CreateOrder API with IsFirmPredefinedNode attribute as 'Y' at the order line level.

A retailer wants to enable the selling of open box items online. How can this be modeled?

A. Model this as supply type and match the supply and demand using supply type.

B. Model this as an inventory segment and have the supply and demand match on segment.

C. Model the item as tag controlled and have the system match supply and demand using the tag.

D. Model the item as serial tracked and have the system match supply and demand using the serial.

An organization is configured as an enterprise and a seller, but it does not maintain inventory. The inventory is maintained externally. When a customer places an order for five units of item X, the system needs to determine whether five units of the item are available to fulfill the demand. How can a solution designer enable Sterling Order Management to fetch the availability picture maintained by the external system?

A. Implement YFSGetExternalInventoryUE to fetch the inventory picture of the external system.

B. Implement INVGetDemandCorrectionsUE to fetch the inventory picture of the external system.

C. Enable the ATP rules to determine the availability of a product item for current and future demand.

D. Invoke syncInventoryDemand API to synchronize the inventory picture between the external system and the Sterling Order Managementdatabase.

In the current IBM Sterling Selling and Fulfillment implementation, there are new tables defined by the implementation team that contain configuration data, and this data needs to be migrated across many environments. In order to migrate the data using the Configuration Deployment Tool (CDT), a solution designer should add the new table list in which of the following files?

A. $INSTALL_DIR/resources/ydkresources/ydkprefs.xml

B. $INSTALL_DIR/properties/customer_overrides.properties

C. $INSTALL_DIR/resources/ydkresources/cdt_custom.xml

D. $INSTALL_DIR/resources/ydkresources/cdt_dbdefaults.properties

Which of the following is true when upgrading between two major versions of Sterling Order Management, for example, from V8.5 to V9.2?

A. Migration must be run between each minor release.

B. Channel applications can be upgraded in a phased approach.

C. V9.2 can be installed in the same directory as the existing V8.5.

D. In a Multi Schema installation, all colonies need to be migrated at once.

A Sterling Distributed Order Management application is deployed in New York. The order number "10001" is created in Japan, and the Customer Service Representative (CSR) supports this order from London. The date and time values are shown to the CSR based on which of the following two locales?

A. The application locale.

B. The locale of the CSR.

C. The locale defined in the property file.

D. The node's locale for delivery services.

E. The locale in which the order was created.