BPM-001 Online Practice Questions and Answers

Business activity monitoring is a method to measure the health and performance of your process.

A. True

B. False

Why is it important to manage an organization's processes?

A. To increase productivity

B. To decrease costs

C. To increase efficiency

D. All of the above

E. None of the above

In Defining Content the challenge is the _________of information or content an organization produces.

A. quality

B. volume

C. source

D. none of the above

The Six Sigma approach focuses on? (Choose two.)

A. Measurable, quantifiable, stable results

B. Reducing variation in processes and products

C. Bring transparency in business ethics

D. Waste reduction in production system

Business process improvement (BPI) focuses on continuous process improvement.

A. True

B. False

The balanced scorecard enables everyone within the organization to be on the same page.

A. True

B. False

A _________________ is a performance measurement technique that focuses on joining an organization's strategies to specific measures.

A. Balanced Scorecard

B. Process Analysis Tool

C. Dashboard

D. Functional Measurement

The "D" in the DMAIC model stands for "Decide."

A. True

B. False

_______________is the first step of Business Process Improvement model.

A. How to get the Customer

B. Where is the Customer

C. Know the Customer

D. Know the financial status of the Customer

When should effective Change Management steps start?

A. In the phase of the introduction of the process

B. After the BPM project

C. With the BPM project initiation

D. When problems occur during the implementation