BH0-005 Online Practice Questions and Answers

Which of these elements is part of the preparation stage of implementation?

A. Identifying and assessing software risks and creating a risk register

B. Occasionally completing surprise or ad hoc reviews and audits

C. Highlighting any problems and raising the profile of continued non-conformance

D. Continuously emphasise the importance of the SAM process to all ICT and business personnel.

What method of metering would be BEST suited to a concurrent license based application?

A. Active

B. Selective

C. Non-selective.

D. Passive.

Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?

1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management

A. 1, 2 and 5

B. 1, 2 and 4

C. 2, 3 and 4

D. 2, 3 and 5.

Which of the following will the appointment of a single Software Asset Manager in an organisation facilitate?

1.Provide a single point of contact for SAM matters 2.Concentrate the responsibility for implementing software upgrades in one post 3.Decrease the incidence of unused software licenses 4.Provide an owner for SAM processes

A. 1, 3 and 4

B. 1, 2, 3 and 4

C. 1, 2 and 3

D. 2, 3 and 4.

What is important to establish within an organisation before buying any SAM tool?

A. Funding

B. Culture

C. Technology framework

D. Business Case.

An organisation software policy should include information in many areas.

1.The use of illegal or pirated software 2.The copying of software 3.The selection and evaluation process

4.A list of all users

Which of the above areas should be included?

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A. All of them

B. 1, 3 and 4 only

C. 1, 2, and 3 only

D. 2, 3 and 4 only

Which of the following activities are elements of the SAM Relationship Management processes?

1.Contract management 2.Supplier management 3.Status Accounting 4.Asset Identification

A. 1 and 2

B. 1, 2 and 3

C. 3 and 4

D. All.

During Mergers and Acquisitions which of the following statements is FALSE?

A. Liabilities for under licensed software are null and void after the transaction

B. Any license shortfall should be disclosed as part of due diligence process

C. The right to transfer software licenses should be checked with the software manufacturers prior to transaction

D. Some software licenses do not allow transfer if purchased under a volume agreement.

What is the MOST essential activity that should be done after the Business Case is approved and is often overlooked?

A. Continue to sell the business case to users

B. Communicate project progress

C. Show stakeholders the results

D. Include interested parties in the project kick off meeting.

Which of the following duties should be carried out by the Software Asset Manager?

1.Installing software 2.Producing periodic reconciliation reports 3.Maintaining a record of license purchases 4.Auditing the reconciliation results

A. 1, 2 and 3

B. 2 and 4

C. 2 and 3

D. 1, 2, 3 and 4.