7495X Online Practice Questions and Answers

AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)

A. Avaya Chatbot

B. Avaya Mobile Video

C. Webchat

D. SMS

E. Social Media

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

A. Conference a supervisor

B. Email

C. Transfer to a supervisor

D. Transfer a file

E. Initiate a co-browse session

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.

B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.

C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.

D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.

To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

A. RSS Feeds

B. Recipient Addresses

C. Keyword Groups

D. Out Of Hours

E. URL Filtering

For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?

A. Avaya Common Cluster IP or FQDN; Default Port 57772

B. Avaya Control Manager IP or FQDN; Default Port 57773

C. Omnichannel Windows Server IP or FQDN; Default Port 57772

D. OCP Cluster IP or FQDN; Default Port 57773

Which statement about Messaging Service SMS channel in Avaya Oceana® is true?

A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.

B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.

C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.

D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.

Through which Avaya Oceana® component does Unified Agent Controller (UAC) consume agent configuration information?

A. Context Store (CS)

B. Call Server Connector (CSC)

C. Unified Collaboration Administration (UCA)

D. Unified Collaboration Model (UCM)

Which statement describes the function of the Work Assignment Snap-in?

A. It is an agent selection component based on attribute matching across all channels.

B. It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.

C. It is an enterprise workflow model to orchestrate the omnichannel interaction flow.

D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

Which component is the underlying application platform that hosts all of the deployed snap-ins in an Avaya Oceana® solution?

A. Avaya BreezeTM

B. Avaya System Manager

C. Avaya Session Manager

D. Avaya Experience portal