7492X Online Practice Questions and Answers

Which three statements are true about virtual routing? (Choose three.)

A. CTI is a required component for multi-site configuration

B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

C. Virtual routing involves only contacts that are non-voice related such as email and chat

D. Virtual routing can be implemented in single-site or multi-site configuration

E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

A. Status Poll Vector

B. Primary Vector

C. Interflow vector

D. Adjunct Vector

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

A. The BSR Application ID must be set in the VDN form.

B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D. Percent Allocation in the Business Advocate feature must be enabled.

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. Network Call Deflection does not use ISDN messaging.

B. It supports route-to number ~rl23658888.

C. It increases trunk usage and costs.

D. It supports Network Call Transfer.

E. It decreases trunk usage and costs.

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A. The ELAI uses the interflow-qpos vector command.

B. The Call Center calls must be queued to first in LLAI.

C. The ELAI uses route-to number ~r 13035485103.

D. The ELAI Is near first-in-first-out routing.

E. The value of the Interflow-qpos can be set as <=12.

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B. The agents in Detroit are all in auxiliary work mode.

C. There is no Best Service Routing application for the active Vector Directory Number (VDN).

D. The Expected Wait Time for the skill in Detroit is being suppressed.

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A. Use the Event Type column.

B. Use the Event Data 1.

C. Use the Event Data 2

D. Use the Event Description.

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A. BSR Usage Allocation Enhancements

B. ISDN/SIP Network Call Redirection

C. VDN Return Destination

D. BSR Local Treatment for IP and ISDN

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?

A. Vmware

B. vCenter

C. Elite Multichannel

D. vSphere

Which two vector variable types are strictly global in scope? (Choose two.)

A. stepcnt

B. dow

C. value

D. ani

E. collect