7392X Online Practice Questions and Answers

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

A. 5

B. 1

C. 2

D. 3

E. 7

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

A. Service Observing Listen Only Access Code

B. COR – Restriction Override set to all

C. Telecommuter

D. Service Observing (Remote/By FAC)

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A. It enables recorded announcements to be played to incoming calls.

B. It provides options for selecting among available agents with the same skill.

C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D. It provides basic reporting on Vectors, Agents, and Trunk Groups.

E. It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. MOD10

B. ADD

C. CATR

D. SEL

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

A. list trace vdn

B. list trace trunk

C. monitor bcms hunt group

D. monitor bcms trunk

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

A. Best Service Routing (BSR) Application

B. VDN Variables

C. Meet-me Conferencing

D. Attendant Vectoring

E. Skill Preferences (1st, 2nd, 3rd Skills)

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

A. Dial Access Plans

B. Feature Access Codes (FACs)

C. Skill Assignment

D. Business Advocate (BA)

In the call center, to prevent an agent from dialing "off-net" to particular numbers, which action should you take?

A. Create a class of service (COS) for the dialing features.

B. Create a class of restriction (COR) for calling privileges.

C. Create a class of restriction (COR) for the feature access code.

D. Create a class of service (COS) for a collection of feature access codes.

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

A. Vector

B. Measured Format

C. Agent Login

D. Skill Preferences

E. Extension

F. Hunt Group

Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

A. Class of Restriction (COR)

B. Class of Service (COS)

C. skill-level

D. ead-mia