700-805 Online Practice Questions and Answers

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

A. net new sales

B. annual re curing revenue

C. close rate

D. training costs

E. renewal rate

Which statement best describes an Accelerator?

A. An on-call service for customer support

B. A one-on-one deep dive on network issues

C. A one-on-one coaching engagement covering specific use cases

D. A hosted one-to-many educational webinar with live expert Q and A

Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services and Managed Services

B. Support Services, Business Critical Services and Professional Services

C. Support Services and Business Critical Services

D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Which success indicator for a Renewals Manager is valid?

A. increased deployment of licenses

B. stabilized customer satisfaction scores

C. new product introductions

D. on-time renewal

Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts

B. Meet and confirm the AM, CSS, CSM and their resources

C. Meet the customer and perform a renewals diagnosis

D. Download contract data and develop a renewals strategy

What does iARR measure?

A. our ability to monitor product utilization, and financial growth collectively

B. our ability to increase renewal rates through pricing controls

C. our ability to expand upon existing customer value

D. our ability to internally align renewable resources

Who do Renewals Managers (RMs) work with?

A. RMs work with account managers to drive ongoing revenue risk assessments and plays.

B. RMs work with pre-sales engineers and build customer solutions.

C. RMs work by themselves to develop a high level view customer requirements and objectives.

D. RMs work with service delivery teams and monitor engagements.

Which licensing model represents the highest value?

A. Transactional

B. Subscription

C. Pay as you go

D. Enterprise Agreements

What is the main purpose of CCW-R?

A. to factor customer ATR, up sell and attrition

B. to allow customers and partners to download renewal data

C. to allow customers and partner store new software subscriptions and service contracts from one tool

D. to capture partner and customer billing preferences

Which is the first step in a solutions-led sales approach?

A. present quote to customer

B. examine previous purchases

C. identify the latest technology release

D. understand the customer's objectives