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642-243 Exam Questions & Answers

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642-243 Exam Questions & Answers

Vendor: Cisco

Certifications: Others Cisco Certifications

Exam Code: 642-243

Exam Name: Unified Contact Center Enterprise Support Exam

Updated: Sep 17, 2023

Q&As: 44

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Free 642-243 Exam Questions in PDF Format

642-243 Online Practice Questions and Answers

Questions 1

Drag and drop the Cisco Unified Communications Manager tool on the left to its function on the right.

Select and Place:

Select and Place:

Show Answer
Questions 2

Drag and drop the available Cisco Unified IP IVR on the left to its function on the right.

Select and Place:

Show Answer
Questions 3

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise system, an agent reports being unable to transfer or conference callers with other agents. The agent is able to accept new inbound calls from the system, but cannot transfer the call. The log files shown in the exhibit were collected from the Cisco Unified Communications Manager PIM logs, the JTAPI Gateway log, and the Cisco Unified Communications Manager Trace log during testing of this failure. Which issue may be the cause of this problem?

A. The wrong Calling Search Space is defined on the Agent IP Phone in Cisco Unified Communications Manager.

B. The wrong Partition is defined on Agent Directory Number on the IP Phone in Cisco Unified Communications Manager.

C. No Transcoding Resources are defined in the MRGL assigned on the IP Phone in Cisco Unified Communications Manager.

D. Cisco Unified Communications Manager only allows one call leg per Directory Number on the IP Phone. The transfer fails due to the second call leg being invoked by the agent.

Show Answer More Questions

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