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Download DemoVendor: Cisco
Certifications: Others Cisco Certifications
Exam Code: 642-243
Exam Name: Unified Contact Center Enterprise Support Exam
Updated: Apr 16, 2024
Q&As: 44
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Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment with the Outbound Option, the CCM1_Cisco_Voice_Sales skill group did not receive any outbound calls on Tuesday between 8:30 m. and 9:00 a.m.
During this time frame the campaign was scheduled to begin at 8:30 a.m. and 10 (ten) agents were logged into the skill group.
Based on the Cisco Unified ICM Admin Script that is used to control the outbound calling, what could cause the group not to get any outbound calls?
A. The Outbound Percent for the skill is set to 50%.
B. The Admin Script is invalid because the Time legs are inverted.
C. The period the Admin Script was set to run is hourly and the next time that it ran was 9:00 a.m.
D. The Outbound mode in Node 6 should be set to "BLENDED".
Correct Answer: C
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment using the Multi-Site Centralized call processing model, all calls come into the central site for treatment or queuing and are then transferred across the WAN to agents. In this deployment, agents have reported that they are getting stuck in a reserved state but not getting the actual call delivered to them. What is the most likely cause of this failure?
A. There are not enough Cisco Unified IP IVR ports available to queue calls at the central site.
B. The agents have lost connection to the centralized CTI OS Servers.
C. The agent's phone was off-hook during the transfer from the Cisco Unified IP IVR.
D. There was not enough bandwidth for the call over the WAN, and the Cisco Unified Communications Manager's Locations-based Call Admission Control rejected the call setup.
Correct Answer: D
In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (Choose three.)
A. trace *low* /on
B. trace csta* /on
C. trace *event /on
D. trace closedcalls /on
E. trace precall /on
F. trace routing /on
Petter
Russian FederationValid. All questions from the exam, few questions have the different order. So please be careful in the exam,
King
United Kingdomhi guys, thanks for your help. I passed the exam with good score yesterday. Thanks a million.
Ramon
GreeceThe answers are accurate. Well you should notice some of the questions are slightly changed. Be careful.
Va
United StatesNot take the exam yet. But i feel more and more confident with my exam by using this dumps. Now I am writing my exam on coming Saturday. I believe I will pass.
Deere
Russian FederationValid. All questions from the exam, some have different order of the answers. so be careful during the exam.
Alexa
IndonesiaGreat dumps! I achieved high score with the help of this dumps, I will continue use this dumps and introduce it to others.
zmaster2
SpainI knew this dumps by accident. One month ago, I searched on the Internet and found this material. At first, I didn't dare to pay much attention on this material and also brought many other material. But when i used all the materials I brought , I found that there are many new questions and the answers are or accurate in this material.Gradually,I payed more attention on this material and at last I only used this material. Today I have cleared that I passed the exam with high score. So I recommend this material strongly.
Baines
Turkeydumps is valid.
Bath
United KingdomValid, around 3 questions are different, d & g different as well,rest are fine
10.110.0.5
LuxembourgValid dumps. Answers are accurate. I come get few new questions in the exam. Maybe 2-3 VERY SIMPLE. Good Luck All!!!!
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