642-165 Exam Questions & Answers

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642-165 Exam Questions & Answers

Vendor: Cisco

Certifications: Others Cisco Certifications

Exam Code: 642-165

Exam Name: Unified Communications Contact Center Express Implementation(UCCX)

Updated:

Q&As: 74

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Same Questions from the Latest Real Exam

642-165 Online Practice Questions and Answers

Questions 1

In addition to writing information to a trace file, the Cisco Unified CCX system sends standard event logging messages to a syslog server through which service?

A. SNMP Trap

B. Alarm

C. CDP

D. Win32

Show Answer
Questions 2

When a call terminates, which Cisco Unified CCX setting takes precedence over "Automatic Available" to determine the agent's next state?

A. Automatic Work

B. Resource Pool selection

C. Prompt for this CSQ

D. Service Level settings

Show Answer
Questions 3

Which step library is included in the license for Cisco Unified CCX Standard?

A. ICM steps

B. email steps

C. document steps

D. database steps

Show Answer More Questions

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