6210 Online Practice Questions and Answers

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

A. Select Application Routes > CDNs > Configured Routes > Select Application > Save

B. Select Application > Routes > Add Application > Save

C. Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

D. Select CDNs > Add Application > Save

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B. Use the System Control and Monitor utility to manually shut-down the services.

C. The database utility performs the shut-down automatically.

D. Use the Windows Services utility to manually shut-down the services.

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

A. From the CCMS > RSM IP Address window

B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

D. From the CCMS > RSMConfig

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A. 72 Hours

B. 48 Hours

C. 24 Hours

D. 12 Hours

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A. 223.0.0.255

B. 225.0.1.254

C. 242.0.1.0

D. 240.255.255.254

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A. The ability to use Hot Desking feature.

B. The ability to access files on their network.

C. The ability to map the user to a Windows account.

D. The ability to provide voice, e-mail and chat functionality to a single application.

You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

In which Avaya support document will you find the server requirements?

A. Avaya Aura Contact Center Overview and Specifications

B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

C. Avaya Aura Contact Center Administration

D. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

A. From the server, navigate to the Server Configuration > Licensing tab

B. From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D. From the Contact Center License Manager > Configuration > Contact Center Licensing tab

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

A. Toronto2

B. 2Toronto

C. Toronto2_

D. Toronto 2

For Avaya Aura Contact Center (AACC) R7.1.0.0, which two statements about the Windows installation are true? (Choose two.)

A. Avaya Aura Contact Center is supported on Microsoft Windows Server 2008 R2

B. Upgrades from 7.1.0.0 or later will be supported on Windows Server 2016

C. A Microsoft Windows Server 2012 R2 or 2016 operating system product key is required

D. Avaya Aura Contact Center is only supported on the Microsoft Windows Server 2012 R2 operating system