6210 Online Practice Questions and Answers

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B. Use the System Control and Monitor utility to manually shut-down the services.

C. The database utility performs the shut-down automatically.

D. Use the Windows Services utility to manually shut-down the services.

After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

A. AvayaCC_CCMS_7.0.0.0.12.0021_Patch

B. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

C. AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

D. AvayaCC_CCMS_7.0.0.0.11.0210_Patch

When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

A. One Dynamic DNS entry for the Active server One Dynamic DNS entry for the Standby server One Dynamic DNS entry for the Managed name and associated IP address

B. Static DNS entry for the Active server

C. One DNS static entry for the Active server One DNS static entry for the Standby server One DNS static entry for the Managed name and associated IP address

D. One static entry for the Active server One static entry for the Standby server

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A. 223.0.0.255

B. 225.0.1.254

C. 242.0.1.0

D. 240.255.255.254

Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B. AACC requires a license for each AAMS instance in the solution.

C. An Avaya Aura Media Server High Availability pair of server requires two instance licenses.

D. A standalone Avaya Aura Media Server is supported on the Windows Server operating system.

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

A. Avaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B. Customers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.

C. Avaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D. A Microsoft Windows Server 2012 R2 operating system product key is required.

Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B. AACC does not require a license for each AAMS instance in the solution.

C. AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

D. AAMS provides a MSML-based service type named ACC_APP_ID.

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

A. From the server, navigate to the Server Configuration > Licensing tab

B. From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D. From the Contact Center License Manager > Configuration > Contact Center Licensing tab

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.

CCMS then anchors the customer call to a port on which component?

A. Call Pilot

B. Avaya Aura Communication Manager

C. Avaya Aura Media Server

D. Avaya Aura Midsize Enterprise (ME)

For Avaya Aura Contact Center (AACC) R7.1.0.0, which two statements about the Windows installation are true? (Choose two.)

A. Avaya Aura Contact Center is supported on Microsoft Windows Server 2008 R2

B. Upgrades from 7.1.0.0 or later will be supported on Windows Server 2016

C. A Microsoft Windows Server 2012 R2 or 2016 operating system product key is required

D. Avaya Aura Contact Center is only supported on the Microsoft Windows Server 2012 R2 operating system