6209 Online Practice Questions and Answers

A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided:

The Contact Center Multimedia server name is CCMM001 The Contact Center Multimedia server IP address is 192.167.140.15 The backup server name is backup004 The backup server IP address is 192.167.140.20 The backup folder name is dbbackup

What is the UNC path for the mapped network drive?

A. \192.167.140.15\dbbackup

B. \CCMM001\dbbackup

C. \192.167.140.20\dbbackup

D. \dbbackup\backup004

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

A. No CCT users have been created

B. The CCT server does not have valid licenses

C. The CCT server has not been added in CCMA

D. Open Queue has not been enabled on the CCMS

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation

Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).

Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)

B. Add the Communication Control Toolkit (CCT) server to the CCMA

C. Add the Microsoft Exchange server to the CCMA

D. Assign the CCT server as a reporting server for the CCMS

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

A. FTP server

B. Corporate E-mail server

C. Corporate Web server

D. Terminal server

A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

A. The software installation stops the problem and must be corrected before proceeding

B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

C. The software installation stops and the PVI check utility must be rerun until all warnings are cleared

D. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

A. Database Maintenance utility

B. RefClient

C. High Availability

D. Data export utility

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

B. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

C. CCMM supports up to 6000 transactions per hour with a maximum of 800 active multimedia agents

D. CCMM supports up to 12000 transactions per hour with a maximum of 3000 active multimedia agents

E. CCMM supports up to 8000 transactions per hour with a maximum of 800 active multimedia agents

Open Queue is part of what Communication Control Toolkit subcomponent?

A. JAVA API

B. Advanced Scripting

C. Lite Communication Control Toolkit API

D. Contact Management Framework

A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?

A. Accept the server because the RAM provided meets the recommended minimum

B. Inform the customer that the minimum recommended RAM for this installation is 6 GB

C. Inform the customer that the minimum recommended RAM for this installation is 8 GB

D. Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A. Disable TCP port

B. Disable Simple Network Management Protocol

C. Disable the Secure Access Link

D. Disable Java Runtime Environment updates