6202.1 Online Practice Questions and Answers

A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS) , The servers can communicate with other servers and PCs using either multicast or unicast data How is real-time data sent from the Avaya AuraTM Contact Center servers to the desktop PCs?

A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs

B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs

C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs

D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs

Which process is performed by the Contact Center Server database migration tool during an upgrade?

A. It creates a new database for the upgrade to Avaya AuraTM Contact Center

B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center

C. It upgrades all processes to Avaya AuraTM Contact Center

D. It migrates Avaya AuraTM Contact Center applications to new server platforms

You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed Which IP address should be entered when configuring the contact center components that require access to the License Manger?

A. the Contact Center Server subnet IP address of the server used for CCMS

B. the ELAN IP address of the server used for CCMS

C. the ELAN IP address of the switch

D. the Contact Center subnet IP address of the server used for Contact Center Server Administration (CCMA)

You have installed Contact Center Manager Administration (CCMA), and need to change SSL and ADAM (Active Directory Application Mode) port numbers due to a port conflict On CCMA server, what is used to change the port number?

A. CCMA Launch pad Configuration

B. Server Configuration Parameter

C. ADAM Port Number Utility

D. AD-LDS ADSI Edit

You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days.

Which link under UCM is used to change the password aging setting?

A. Administrative Users

B. Audit

C. Password

D. Policies

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

What should be done to connect the error?

A. Return the installation wizard and ignore the message

B. Continue the installation wizard, then download and install IIS before rebooting

C. Re-install the Windows operating system with IIS Service

D. Using Windows 2008 Server Manager, Add Role that will install IIS

When installing SIP-based Avaya AuraTM Contact Center, what component provides Voice Processing for calls entering the contact center?

A. Media Processing Server (MPS')

B. Call Pilot

C. Media Application Server (MAS)

D. Avaya AuraTM Midsize Enterprise (MBT)

You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered?

A. Ensure that NetBIOS on both of the NICs is enabled

B. The ELAN subnet card comes first in the binding order

C. The Contact Center Server subnet card comes first in the binding order

D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them

Which method does Avaya recommend for installing Contact Center Manager Server (CCMS) on a supported server?

A. Run the installation from a remote hard disk copy of the installation DVD.

B. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

C. Run the installation from the installation DVD, and use the DVD-ROM drive that is part of the server

D. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet

A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server.

They want to send data on their client PC via unicast stream where can the Application server be configured to send data using unicast?

A. RSM IP address window on Contact Center Manager Server (CCMS)

B. Multicast Ctrl on CCMA

C. RTR Registry Settings on CCMA

D. RSM Config on CCMA