500-445 Online Practice Questions and Answers

What is the messaging server component for 400 agent deployments?

A. collocated with other components and with services server

B. always installed on a dedicated VM

C. collocated only with services server

D. collocated with other components

How is Chat Watchdog Interval used?

A. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

B. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

C. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

D. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

A. CCE scripting for chat and email needs to be configured before configuring ECE SSO.

B. SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

C. SSO is enabled by default; no configuration is necessary.

D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

E. ECE should be integrated with PCCE and the SPOG.

F. SSO for CCE needs to be configured before agent SSO for ECE will work.

What are two considerations when installing Web Servers? (Choose two.)

A. The web server can be installed outside the firewall.

B. Web server components should be installed on a separate VM.

C. Web server components should always be installed along with the application server.

D. Web server is not mandatory and is optional.

E. The web server cannot be separated from its corresponding application servers across a firewall.

Which feature is unable to be deleted or made inactive?

A. Enterprise Chat and Email

B. Unified CCE

C. Exception Queue

D. Supervisory Queues

What is the maximum number of categories a department can support?

A. 100

B. 250

C. 500

D. 600

Which mode must be used for Always On Availability Group clustering?

A. Mixed mode

B. Directory Connection

C. Windows Authentication

D. SQL Authentication

Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

A. Application server, 8445

B. Web server, 8443

C. Services server, 15097

D. Database server, 1433

What is an MRD a collection of that is associated with a common communication medium?

A. skill groups and services

B. route point and DN

C. scripts and script selector

D. skill groups and route

Which TCP must be opened in the firewall between Services server and Messaging server?

A. 587

B. 9001

C. 15097

D. 47500