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Download DemoVendor: Cisco
Certifications: Cisco Certification
Exam Code: 500-444
Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
Updated: Apr 17, 2024
Q&As: 56
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Which type of machine will run an automated deferred sync job?
A. Principal AW machine
B. AW client machine
C. Secondary AW machine
D. AW/HDS machine
Correct Answer: D
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS
machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References:
[1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html
[2] https://doc s.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm
[3] https://docs.oracle.co m/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
How are remote sites added?
A. PG Setup
B. Initialization Wizard
C. SPOG interface
D. Websetup
Correct Answer: B
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
1. Cisco Packaged Contact Center Enterprise Features Guide Release ... https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/p cce_11_5_1/maintenance/Guide/PCCE_BK_P5F
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
Correct Answer: ADF
A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side B. This is because ICM loggers act as a buffer between ICM call routers and the historical data
store, and if one side fails, the other side can't send historical data to it.
(Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)
D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers
communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls.
(Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)
F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails,
the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully.
(Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)
References:
[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/design/guide/icm85des/icm85des_chap_01.html
[2] https://www.cisco.com/c/ en/us/support/docs/unified-communications/unified-contact-center-enterprise
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