500-443 Online Practice Questions and Answers

What are two ways to access UCCE/PCCE Servers? (Choose two.)

A. ICA

B. Web browser to access Web Administration tool

C. RAW

D. Secure Shell (SSH) v1

E. Microsoft RDP

What are two core components of PCCE? (Choose two.)

A. CVP Call/VXML Server

B. Agent PG A and B side

C. Cisco ECE Services Server

D. CVP Reporting Server

E. Cisco ECE Web server

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

A. Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.

B. Check if the caller DN settings on SPOG has PCS enabled.

C. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

D. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Which Routing Script logic helps to invoke the Post Call Survey successfully?

A. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

B. To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.

C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

D. To offer the PCS for specific incoming DN's, the variable needs to be set in the Main script explicitly as n.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Value List Collection Designer

B. Agent Supervisor

C. Report Designer

D. Report Definition Designer

E. Dashboard Designer

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

A. JNDI name (include the jdbc/ portion)

B. CUCM Query

C. SQL Query

D. JNDI Context

E. SQL Type (Insert, Update, Single, Multiple)

What is the purpose of the SMTP setting in the CUIC administrator web page?

A. configure the email server and actual schedule for the reports to be sent

B. configures the actual schedule for the reports to be sent

C. only configures the email server used to email scheduled reports

D. only configures the email server used to email the alert notification

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

A. web-based reporting platform

B. real-time data reporting

C. log collection tool for PCCE

D. completes configuration changes on PCCE

E. SSH Server for SFTP

What is the URL to access VVB Admin?

A. https:///vvb

B. https:///cceadmin

C. https:///appadmin

D. https:///ccmadmin