500-443 Online Practice Questions and Answers

What is the role of CVP in UCCE/PCCE?

A. interface between CUBE and UCCE/PCCE

B. queuing and self-service IVR

C. call routing brain of PCCE/UCCE

D. plays IVR Prompts to Callers

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A. H323

B. TAPI

C. JTAPI

D. SIP

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

A. drfSchedule.xml

B. drfDevice.xml

C. drfDeviceProfle.xml

D. drfPlatform.xml

E. drfSystem.xml

Where must a Dialed Number be mapped within CCE?

A. Call Type, which in turn points to a scheduled Routing Script

B. Precision queue

C. Skill group

D. Media Server

What are two usages for Call Studio Database lookup? (Choose two.)

A. Account Type

B. Play media

C. Get Digit

D. Claim Number

E. Dialtone

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

A. point to CUSP ip address

B. point to CVP ip address

C. point to IOS g/ws loopback address

D. point to PG ip address

E. point to AW/HDS/DDS ip address

What are two conditions in which PCS legs get invoked? (Choose two.)

A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E. The correct call route is configured through the Call Manager server.

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

A. Enable the timer entirely.

B. Increase the Maximum Call Duration Timer setting.

C. Disable the timer entirely.

D. Increase the agent logout setting.

E. Enable the timer partially.

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

D. Only the LCP port needs to be associated with JTAPI.

E. Both LCP and RCP ports need to be associated with JTAPI.

What are two ways to access the Bulk Import Tool? (Choose two.)

A. SPOG

B. CUCM

C. Bulk Import Webpage

D. CCE Web Administration

E. ICMDBA