46150T Online Practice Questions and Answers

Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office™ Server or Select Edition? (Choose four.)

A. Vmware

B. Linux Server

C. Cloud computing platform

D. Hyper-V

E. IP500 V2

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking communications for 80 employees, who require access to essential mobility and team-engagement features? (Choose two.)

A. Basic Edition

B. IP Office™ Select

C. Essential Edition

D. Preferred Edition

E. Server Edition

A customer inquires about deploying Avaya IP Office™ for between 2000-3000 users. What edition would you recommend?

A. Server Edition

B. Essential Edition

C. Basic Edition

D. Preferred Edition

E. IP Office™ Select

Which of the following features support a claim that Avaya IP Office™ makes it easier to record calls, manage and report upon such recordings? (Choose two.)

A. Cloud Operations Manager

B. Simplified Web Self-Administration

C. Media Manager

D. Avaya Call Reporting

E. WebRTC High Availability

Which of the following is the best description of the SIP Line Appearance feature?

A. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs

B. Allows deskphones to present SIP calls the same as trunk line calls

C. Permits instant two-way conferencing on SIP video endpoints

D. Permits Avaya IP Office™ to carry traffic from SIP@home devices like thermostats and smart locks

A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.” Which of the following responses will most likely keep you in the room?

A. I’ve already got everything I need from the IT team, I need to hear it from you!

B. Maybe we can help. What's keeping your agents from meeting their goals?

C. Doing your due diligence with us will buy you sweat equity with IT.

D. Avaya has a long history of placing solutions in the contact-center environment.

E. In a way, aren't we all on the IT team?

The Director of IT indicates to your business partner that they are accepting bids on a telephony system for 100 employees, and the lowest-cost proposal will win the contract. Which next step do you encourage the partner to take?

A. Propose a solution based on Avaya IP Office™ Essential Edition.

B. Reach out to line-of-business leaders to learn their needs.

C. Propose a solution based on Avaya IP Office™ Basic Edition.

D. When proposing a solution, emphasize ROI (return on investment).

E. Propose a solution based on Avaya IP Office™ Preferred Edition.

A prospective customer contact says, “We’re in growth mode. Our only priority is things that help us bring service to new markets.” Which of the following attributes will be the focus of your proposal?

A. Resilient

B. Secure

C. Modular

D. Scalable

E. Simple

You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets. First call / first email typically takes _______________ .

A. Less than 1 hour

B. Less than 4 hour

C. 1 day

D. 1 week

Your customer would like to implement web chat and web callback functionality for their agents. Which capability of Avaya Contact Center Select provides these features?

A. Report creation

B. Quality management

C. Supervisor actions

D. Inbound email processing

E. Web communications